Lead Administrator (Support &Operations)

Job description

Job Description: L3 Azure Virtual Desktop (AVD) EngineerPrimary Skill: Azure Virtual Desktop (L3)Secondary Skills: VMware & Windows Server (L2+) Key Responsibilities 1. Azure Virtual Desktop - L3 Primary Responsibility Design, configure, administer and troubleshoot enterprise Azure Virtual Desktop environments. Manage Host Pools, Session Hosts, Application Groups and Workspaces. Support pooled and personal desktop environments and Windows multi-session workloads. Perform advanced troubleshooting of: User login/session failures Black-screen issues Session disconnects Slow logon/logoff Application performance issues Authentication/connectivity failures Session host performance bottlenecks Perform capacity planning and session-host sizing based on workload and utilization. Manage session-host maintenance, drain mode, scaling and lifecycle activities. Troubleshoot RDP/RDP Short path, network latency, DNS and connectivity issues. Drive RCA for recurring or business-critical AVD incidents. Handle P1/P2 incidents, coordinate with dependent teams and implement permanent corrective actions.2. FSLogix & User Profile Management - L3Strong hands-on knowledge of FSLogix Profile Containers. Configure and troubleshoot profile VHD/VHDX mounting and profile loading. Troubleshoot: Profile locks Temporary profiles Corrupted profiles Profile attach/detach failures Slow login/logout Storage/SMB-related FSLogix problems Knowledge of Cloud Cache and profile resiliency concepts. Work with Azure Files/Azure NetApp Files teams for profile-storage troubleshooting. Microsoft recommends FSLogix Profile Containers for managing and roaming profiles in AVD, and documents Azure Files and Azure NetApp Files as recommended storage options for profile containers.3. AVD Image & Application Management Build and maintain standardized Golden/Master Images. Manage Windows 10/11 Enterprise multi-session images. Coordinate OS patching, application updates and image versioning. Troubleshoot applications running within AVD sessions. Perform session-host replacement/refresh activities while minimizing user impact. Maintain consistent configuration across AVD session hosts.4. Monitoring & Performance Management Strong understanding of: Azure Monitor Log Analytics AVD Insights Windows Event Logs Performance Monitor Azure platform metrics. Candidate should be capable of analyzing: CPU/memory utilization Disk/storage performance Session density Login duration Connection failures Network latency FSLogix/profile performance Overall AVD health AVD Insights uses Azure Monitor Workbooks, with Log Analytics collecting AVD diagnostics, recommended performance counters, and Windows event logs from session hosts. Skill Requirements Primary Skill: Azure Virtual Desktop (L3)Secondary Skills: VMware & Windows Server (L2+) Secondary Skill 1: VMware Candidate should have hands-on operational knowledge of: VMware vSphere / ESXi / vCenter VM provisioning and administration VM snapshots and cloning vMotion VMware HA/DRS Standard vSwitch/vDS concepts Datastore/storage troubleshooting VM CPU/memory performance troubleshooting ESXi host patching and maintenance activities Basic ESXi/vCenter upgrade support VM Tools/hardware compatibility Basic SAN/NAS/iSCSI concepts Backup/restore coordination Troubleshooting VMware-hosted Windows VMs Windows Server administration Active Directory Group Policy Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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