Infrastructure Specialist

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role Step into the engine room of enterprise technology, where every decision you make can shape how a customer’s systems perform today - and scale for tomorrow. You’ll dive deep into complex infrastructure environments, solving challenging technical problems, designing seamless integrations and ensuring systems run reliably at every level. Your expertise across networks, endpoints and mainframes, paired with a knack for logical problem-solving and clear documentation, will guide projects from concept to execution. Your solutions will make a real impact that customers notice and remember. In this role, you’ll balance hands-on delivery with long-term strategic planning. From analyzing issues and testing solutions to automating processes and integrating across platforms, your work will touch every layer of IT infrastructure. You’ll collaborate with Architects, Technicians and Project Managers, gaining broad exposure and continuous opportunities to grow your skills and influence. What You Will Do Design and recommend end-to-end infrastructure solutions that balance technical feasibility, customer requirements, project timelines, risks, and operational priorities. Analyze and troubleshoot complex infrastructure issues across servers, networks, cloud platforms, and enterprise systems to identify root causes and restore services effectively. Plan and integrate hybrid cloud and on-premises environments, ensuring seamless connectivity, interoperability, reliability, and operational continuity across platforms. Automate infrastructure workflows and technical processes to improve efficiency, reliability, consistency, and repeatability while reducing manual errors. Proactively assess and mitigate technical and operational risks, implementing preventive measures to minimize service disruptions and improve infrastructure resilience. Lead and coordinate infrastructure project delivery by collaborating with Architects, Project Managers, Technicians, and other cross-functional teams from initiation through completion. Communicate technical solutions clearly to customers and stakeholders, maintain architecture and operational documentation, and support effective knowledge transfer and hand-offs. Continuously develop technical expertise across cloud, enterprise infrastructure, and emerging technologies through certifications, practical project experience, and progression toward senior technical or Architect-level roles. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Azure Administration: 5+ years in provision and manage Azure Virtual Machines, Storage Accounts, VNets, NSGs, Load Balancers, resource groups, disks, and networking, including VM resizing, migration, troubleshooting, and secure decommissioning. Windows & Linux Administration: Manage and troubleshoot Windows Server 2016/2019/2022 and RHEL 7/8/9, including installation, configuration, upgrades, decommissioning, user/group management, system services, security, and performance issues. VMware Administration: Administer VMware vSphere 7/8, ESXi, vCenter, clusters, datastores/vSAN, resource pools, VMware Tools, HA, DRS, and vMotion, including VM provisioning, migration, cloning, and lifecycle management. Storage & File Services: Manage Windows file shares, NTFS/share permissions, ARS-based access workflows, LVM, Multipath, NFS, Samba, file systems, and storage allocations, including troubleshooting access and capacity issues. Patching & Upgrades: Perform Windows, Linux, Azure VM, and VMware patching using tools such as Azure Update Manager and Red Hat Satellite, including pre-checks, deployment, reboot coordination, post-validation, repository synchronization, and troubleshooting failed updates. Backup & Disaster Recovery: Configure and support Azure Backup, Recovery Services Vault, Azure Site Recovery (ASR), VMware backup/DR, and Linux recovery procedures, including replication, test/planned failovers, failback, restores, retention, and backup-health monitoring. Monitoring & Troubleshooting: Diagnose CPU, memory, disk, network, boot, RDP/SSH, Event Viewer, systemd, datastore, replication, backup, and virtualization issues, while using Azure Monitor, Log Analytics, and alerts for infrastructure monitoring. Security, Automation & Operations: Support Active Directory, Group Policy, DNS/DHCP, Microsoft Entra ID, IAM, SELinux, Linux hardening, NSGs, SSH, Ansible, PowerShell and Shell scripting, while handling incidents, service requests/RITMs, changes, vulnerability remediation, capacity, and resource optimization. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that.