Service Delivery Lead

Job description

The Training Manager is responsible for developing and executing comprehensive training strategies aligned with organizational goals and objectives. They must collaborate with department heads and executives to identify new and ongoing training needs across the organization and lead a team of training managers, ensuring their professional development and effective delivery of training programs. Key Responsibilities Training Management and Strategy Oversee the Training team, design and development of training materials, curricula, and resources. Implement metrics and assessment tools to measure the impact and effectiveness of training initiatives. Stay informed about industry trends, best practices, and advancements in learning and development. Manage the training budget, optimizing resources for maximum impact and cost-effectiveness. Foster a culture of continuous learning, innovation, and knowledge sharing within the organization. Provide regular reports and updates to senior leadership on training outcomes and future plans. Stakeholder and Client Relationship Management Develop strong internal and external relationships. Establish and maintain relationships with external training vendors, as needed. Align internal and external customer expectations with the current capability and capacity of the team; proactively support the discovery of alternative solutions when there is a constraint . ADHOC Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes. Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested. Participate in business meetings and general inputs in day-to-day improvements. Skill Requirements Min/Preferred Skills, Knowledge, Abilities and Experience Minimum Excellent written and verbal communications skills Minimum Proven Time Management skills and techniques Minimum Module and Assessment Development Minimum Strong analytical/thinking skills Minimum Ability to assess issues, define causes, and prioritize/execute solutions – problem solving skills. Minimum Proven/demonstrated self-initiative, ability to work independently & in team environment, self-motivated and results oriented. Minimum Strong presentation, listening, organizing, and planning skills; Highly proficient in time management, planning & prioritization. Minimum Demonstrated ability to work collaboratively & lead in a fast changing and flexible environment Minimum Ability to lead and inspire individuals and teams in direct, shared, or virtual roles Minimum Ability to work with minimal supervision, highly self-motivated Minimum Client and Stakeholder Management Minimum Demonstrable ability to operate at prime customer contact level Preferred Knowledge of Visio & MS Project Preferred Proven experience of cross-functional working Preferred Project coordination/management knowledge and experience Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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