Senior Business Specialist

Job description

We are seeking a highly experienced Senior Business Analyst with Salesforce FSC expertise to support a large-scale Financial Services/Insurance CRM transformation program. The ideal candidate will be responsible for leading business discovery, stakeholder workshops, requirements gathering, business process design, backlog management, user story creation, data and integration analysis, UAT support, and business readiness activities. This role requires a strong functional lead capable of driving clarity in ambiguous situations and partnering effectively with business and technology stakeholders. Key Responsibilities Key Responsibilities Lead stakeholder workshops, requirement discovery sessions, and business process discussions. Document business requirements, functional specifications, business process diagrams (BPDs), user journeys, and future-state workflows. Translate requirements into Epics, Features, User Stories, Acceptance Criteria, and Sprint-ready backlog items. Manage and refine product backlogs using Jira within Agile/Scrum delivery models. Facilitate backlog grooming, sprint planning, and requirements clarification sessions. Support solution design discussions across CRM, advisor servicing, client management, onboarding, reporting, data migration, and integrations. Define and document business rules, data requirements, process flows, risks, assumptions, and dependencies. Support SIT, UAT, deployment readiness, and business sign-off activities. Act as the primary liaison between business stakeholders, product owners, architects, and delivery teams. Skill Requirements Required Experience 10+ years of Business Analysis experience on enterprise transformation programs. 5+ years of Salesforce platform experience, including Financial Services Cloud (FSC). Strong Financial Services, Insurance, Wealth Management, or Advisor Services domain experience. Proven experience leading stakeholder workshops and driving requirements independently. Experience creating Business Process Diagrams (BPDs), functional requirements, process flows, and future-state designs. Hands-on experience managing Agile backlogs and creating user stories in Jira. Experience working within Scrum delivery teams and supporting sprint ceremonies. Experience with CRM modernization, client/prospect management, data migration, system integrations, reporting, security, and role-based access models. Required Skills Requirements Elicitation & Analysis Stakeholder Management & Workshop Facilitation User Story & Acceptance Criteria Writing Business Process Modeling Backlog Management & Prioritization Agile / Scrum Delivery Jira & Confluence Data Mapping & Analysis UAT Planning & Business Validation Executive Communication & Presentation Skills Other Requirements Preferred Certifications Salesforce Business Analyst Salesforce Administrator Salesforce Financial Services Cloud Accreditation CBAP / PMI-PBA Agile / Scrum Certification Ideal Candidate A seasoned Salesforce FSC Business Analyst who can independently lead stakeholder conversations, challenge and refine requirements, create high-quality backlog artifacts, and drive business outcomes. The candidate should be comfortable operating across business, process, data, integration, and testing workstreams while serving as the functional lead for the program. Maximum Salary (US): Minimum Salary (US): Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. 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