Sr Analyst

Job description

Monitor Control-M jobs and batch schedules in production. Identify failed, delayed, held, or long-running jobs. Perform first-level troubleshooting of job failures based on SOPs and runbooks. Restart, rerun, hold, or release jobs as per approved procedures. Monitor critical batch schedules and job completion. Check job dependencies, prerequisites, and execution status. Raise and update incidents for failed or delayed jobs. Coordinate with Application, Database, Windows, Linux, and other resolver teams. Escalate complex Control-M issues to L2/L3 with relevant logs and error details. Track unresolved batch failures through closure. Perform routine operational health checks. Support approved standard changes and maintenance activities. Provide clear shift handovers for pending failures and critical batch activities. Maintain SOPs, runbooks, and operational documentation. Follow ITIL Incident, Request, and Change Management processes. Support 24x7 production operations as required. Key Responsibilities Monitor Control-M jobs and batch schedules in production. Identify failed, delayed, held, or long-running jobs. Perform first-level troubleshooting of job failures based on SOPs and runbooks. Restart, rerun, hold, or release jobs as per approved procedures. Monitor critical batch schedules and job completion. Check job dependencies, prerequisites, and execution status. Raise and update incidents for failed or delayed jobs. Coordinate with Application, Database, Windows, Linux, and other resolver teams. Escalate complex Control-M issues to L2/L3 with relevant logs and error details. Track unresolved batch failures through closure. Perform routine operational health checks. Support approved standard changes and maintenance activities. Provide clear shift handovers for pending failures and critical batch activities. Maintain SOPs, runbooks, and operational documentation. Follow ITIL Incident, Request, and Change Management processes. Support 24x7 production operations as required. Skill Requirements Monitor Control-M jobs and batch schedules in production. Identify failed, delayed, held, or long-running jobs. Perform first-level troubleshooting of job failures based on SOPs and runbooks. Restart, rerun, hold, or release jobs as per approved procedures. Monitor critical batch schedules and job completion. Check job dependencies, prerequisites, and execution status. Raise and update incidents for failed or delayed jobs. Coordinate with Application, Database, Windows, Linux, and other resolver teams. Escalate complex Control-M issues to L2/L3 with relevant logs and error details. Track unresolved batch failures through closure. Perform routine operational health checks. Support approved standard changes and maintenance activities. Provide clear shift handovers for pending failures and critical batch activities. Maintain SOPs, runbooks, and operational documentation. Follow ITIL Incident, Request, and Change Management processes. Support 24x7 production operations as required. Other Requirements Monitor Control-M jobs and batch schedules in production. Identify failed, delayed, held, or long-running jobs. Perform first-level troubleshooting of job failures based on SOPs and runbooks. Restart, rerun, hold, or release jobs as per approved procedures. Monitor critical batch schedules and job completion. Check job dependencies, prerequisites, and execution status. Raise and update incidents for failed or delayed jobs. Coordinate with Application, Database, Windows, Linux, and other resolver teams. Escalate complex Control-M issues to L2/L3 with relevant logs and error details. Track unresolved batch failures through closure. Perform routine operational health checks. Support approved standard changes and maintenance activities. Provide clear shift handovers for pending failures and critical batch activities. Maintain SOPs, runbooks, and operational documentation. Follow ITIL Incident, Request, and Change Management processes. Support 24x7 production operations as required. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. 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