Director, Enterprise Resilience and Business Continuity Program Lead

Job description

ROLE SUMMARY The Director, Enterprise Resilience and Business Continuity Lead is responsible for leading Pfizer’s Business Continuity Management (BCM) program and supporting the implementation of the company’s enterprise resilience strategy. In partnership with senior leaders, business divisions, and key risk functions, this role develops and implements practical tools, resources, and solutions to identify operational vulnerabilities, strengthen organizational preparedness, and enhance Pfizer’s ability to execute effective response, business continuity and disaster recovery strategies. This role helps minimize material risk to the corporation while serving as a central connector across the key pillars, programs and stakeholders that support Pfizer’s broader resilience framework; included are Loss Prevention, Emergency Preparedness, Crisis Management and Disaster Recovery. In collaboration with Product Integrity for Patient Safety (PIPS) and the Pfizer Resilience Center (PRC), this role also supports product integrity investigations and colleague and site security matters. The Director, Enterprise Resilience and Business Continuity Lead reports to the Senior Director, Physical Risk Mitigation, Global Security, and works in close partnership with the Global Security Senior Directors – AMER/EMEA/APAC and all regional Global Security colleagues to promote business resilience. ROLE RESPONSIBILITIES Lead Pfizer’s global Business Continuity Management program within the enterprise resilience framework by promoting consistent standards, shared learning, common technology platforms, strong metrics, and continuous improvement across the corporation. Maintain and continuously improve Pfizer’s BCM framework, including methodology, tools, guidance, reporting, and governance processes, while promoting active leadership engagement across businesses and functions. Provide direct implementation support and subject matter expertise to sites and functions, helping teams develop, implement, test, and maintain effective, integrated resilience programs and business continuity plans aligned with Pfizer’s framework. Provide cross-functional leadership and coordination across Pfizer’s enterprise resilience pillars, including loss prevention, emergency preparedness, crisis management, business continuity, and disaster recovery—to ensure an integrated, consistent, and effective approach to preparedness, response, and recovery Conduct and review horizon scanning across Pfizer’s enterprise resilience pillars to identify emerging risks in alignment with the Pfizer Resilience Center (PRC), threats, and dependencies; assess potential operational impacts; advise stakeholders on mitigation priorities; Lead an operational resilience process that includes regular operational risk reviews; communicates key risks, trends, and recommended actions to leadership through an operational resilience model.   Also included will be tracking and status updates of actual events that impact site or Pfizer’s operations globally. Participate as a member of Pfizer’s Corporate Crisis Management Team, supporting enterprise response to incidents and, when required, deploying virtually or in person to assist with response/ crisis management coordination, business continuity, recovery planning, and restoration of critical operations Plan, lead, and implement enterprise-wide resilience training and exercises at all levels of the organization, including designing and facilitating related resilience training, scenario-based exercises, workshops, and other preparedness activities where needed to strengthen capability, readiness, and cross-functional coordination. Assess organizational BCM/Resilience capacity and program effectiveness through established assurance activities, and communicate program status, risks, and improvement opportunities to senior leadership. Engage with business leaders and external industry groups to ensure Pfizer’s Resilience and BCM methodology remains current, practical, and aligned with evolving business operations, emerging risks, and industry practices. Promote awareness and adoption of effective resilience and business continuity practices across the company through targeted communications, leadership briefings, training, and engagement with the BCM community of practice. Build and lead global Resilience/BCM teams, networks and communities of practice that advance practitioner capability, promote knowledge sharing, and drive continuous improvement across the corporation. Coordinate resources, including non-direct reports, contract resources, divisional stakeholders, governance forums, network leads, and community of practice members, to align execution with program objectives. BASIC QUALIFICATIONS Bachelor’s degree in business or technical discipline. Proven experience as a BCM leader or experience as a global lead for a specific business entity with a Minimum of 8 years or 7 years with a Master’s degree of practical experience implementing resilience programs with large multinational organization or management consulting firm. Strong business acumen related to the pharmaceutical industry, with a proven track record of management experience ideally across the organization from research & development to manufacturing and supply chain management. Experience leading global BCM, enterprise resilience, crisis management, disaster recovery, or related risk programs in a large, complex organization. Working knowledge of BIAs, risk assessments, recovery strategies, continuity planning, crisis response, exercises, and plan testing. Experience coordinating across resilience areas such as BCM, crisis management, emergency preparedness, disaster recovery, loss prevention, and operational risk. Ability to assess risks, dependencies, and vulnerabilities and translate findings into mitigation actions to senior leaders and business stakeholders. Experience supporting incident response, crisis coordination, recovery planning, and restoration of critical operations. Ability to design and facilitate exercises, workshops, training, and preparedness activities for leaders and business teams. Strong program management skills, including managing priorities, coordinating resources, and influencing in a global matrix organization. Ability to build practitioner networks, governance forums, and communities of practice that support consistent resilience practices. Effective oral, written and interpersonal communications skills Ability to influence stakeholders to gain commitment Ability to gather and analyze information to recommend solutions Ability to adjust and respond to changing business priorities PREFERRED QUALIFICATIONS Master’s degree in relevant technical discipline or MBA a plus. Experience utilizing resilience management software platforms. Knowledge of industry standards such as ISO 22301, DRI, BCI, or ASIS frameworks. Relevant professional certification or pursuit of certification in business continuity, resilience, emergency management, or risk management. Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact. PHYSICAL/MENTAL REQUIREMENTS Role includes extended desk work and frequent domestic/international travel. Must thrive in a collaborative, matrixed environment and handle heavy workloads independently. Requires creative problem-solving for urgent crisis/emergency issues at any time. NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS Must be able to travel domestically and internationally by any mode on short notice, including nights and weekends, with trips sometimes lasting a week or longer. Requires regular availability after normal business hours for meetings, travel, and crisis/emergency issues; and requires 24/7 availability and re