Regional Principal Analyst, Falcon Complete (Remote)

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: The Regional Principal Analyst is the most senior technical individual contributor within a Falcon Complete region, serving as the principal technical advisor to Regional Directors and their immediate leadership teams. This role provides hands-on technical leadership across multiple fireteams, supporting on complex incident response, conducting deep technical case review, identifying operations and product improvement opportunities, and driving technical quality across regional operations through various technical deliverables. The Regional Principal Analyst maintains deep, current expertise through regular hands-on engagement, and collaboration in complex service delivery scenarios. What You'll Do: Technical Leadership: Serve as the principal technical advisor to Regional Directors and Senior Leadership Team on all Falcon Complete service delivery matters Ensure technical consistency, quality standards, and best practices across regional operations Lead regional technical initiatives Coordinate with other Regional Principals to ensure global consistency and knowledge sharing Technical Escalation Support: Serve as a technical escalation resource for Fireteam Principal Analysts on complex or ambiguous cases, providing second opinion, additional analysis, and technical guidance, while assisting with Principal technical development Fireteam Principal Analysts retain ownership and lead of high-severity incident response; the Regional Principal supports as a technical resource, and highlights opportunities to improve the Falcon Complete service and technical excellence of the region. Perform independent technical analysis when asked to validate or extend a fireteam's findings Operational Excellence & Quality Assurance: Conduct technical QA reviews of closed cases across fireteams against defined criteria with documented findings Identify detection gaps, false-positive patterns, and coverage opportunities from regional case data; route findings to relevant teams as improvement requests Identify opportunities for tooling, telemetry, or workflow improvements based on recurring case patterns Identify regional trends in detection patterns, threat landscape, and case quality Identify skill gaps and development opportunities across the regional analyst population Drive adoption of consistent operational standards and agentic toolsets across regional operations. Cross-Functional Technical Liaison Represent regional technical perspective in cross-functional initiatives with other CrowdStrike business units Work directly with Product/Engineering to surface detection coverage gaps, platform bugs, and feature requests Coordinate with OverWatch and Intelligence on regional threat trends Partner with other Regional Principal Analysts on shared technical review standards and case QA criteria Partner with Watchtower to drive detection tuning and coverage improvements based on regional intelligence. Thought Leadership & Market Engagement Demonstrate industry thought leadership through blog posts, CrowdCasts, conference presentations, and other speaking events as appropriate Strategic Projects & Innovation Provide Technical expertise on  regional projects that align with Falcon Complete mission and corporate goals Drive innovation in detection gaps, triage, remediation, and automation capabilities Collaborate with Section 3 (S3) AI Automation Team on regional automation opportunities Identify and implement efficiency improvements with measurable regional impact Supervision & Autonomy Works under minimal direction with high degree of autonomy Works independently on technical matters Expected to remain hands-on Determines and pursues courses of action essential to achieving regional and corporate objectives Provides consultative guidance to Regional Directors and Senior Leadership What You'll Need Successful candidates will have extensive experience in multiple of the following areas: Incident Handling: expert-level experience leading and managing complex incident response investigations, including the ability to take ownership of high-severity, multi-host, and multi-customer incidents from triage through remediation. Proven experience investigating host/user compromises, organized crime groups, and sophisticated nation-state adversaries. Threat Landscape Awareness: deep expertise in attack vectors, threat actor tactics, techniques, and procedures (TTPs), with advanced proficiency applying and extending MITRE ATT&CK to drive detection improvements and investigation strategies. Computer Forensic Analysis: advanced experience conducting forensic analysis across host, memory, and network artifacts using a broad toolkit to determine full scope and root cause of compromise. Malware Analysis: advanced ability to perform static and dynamic malware analysis, including reverse engineering concepts and behavioral analysis. Operating System Fundamentals: expert-level knowledge of Windows, Mac, and/or Linux operating systems, with particular depth in at least one of these areas. Systems Administration: advanced experience administering and securing enterprise network environments, with strong knowledge of IT architecture, authentication systems, and common attack paths across infrastructure. Network Analysis Fundamentals: expert-level knowledge of network protocols and traffic analysis, with the ability to identify attack patterns, lateral movement, and exfiltration in network data. Identity Platform Awareness: deep expertise with identity and access management platforms such as Okta, Microsoft Entra ID, and Active Directory, including advanced knowledge of identity-based attack techniques and credential abuse patterns. Email Security Awareness: advanced experience investigating and remediating Microsoft 365 security incidents, including sophisticated business email compromise (BEC) and adversary-in-the-middle (AITM) attack chains. Third-Party Log Analysis: advanced proficiency querying and correlating log sources across cloud platforms, network devices, identity providers, and email platforms within a SIEM environment to build detection logic and drive complex investigations. Incident Remediation: proven expertise developing and executing strategic and surgical remediation plans for compromised environments, including complex multi-host and multi-platform scenarios with third-party containment coordination. Network Operations and Architecture/Engineering: expert-level understanding of secure network architecture with advanced hands-on experience navigating and troubleshooting enterprise network environments to support complex incident investigations. Programming/Scripting: experience developing sc