Customer Success Consultant, B2C

Job description

About Mirakl: Founded in 2012, Mirakl has been at the forefront of marketplace innovation, empowering every business to compete in the platform economy. Today, Mirakl’s operating system combines an enterprise marketplace solution (Mirakl Platform) that enables retailers and B2B organizations to launch, scale, and operate marketplaces and dropship, AI-powered multichannel selling (Mirakl Connect), retail media (Mirakl Ads) and an agentic commerce infrastructure (Mirakl Nexus). With dual headquarters in Boston and Paris, Mirakl helps a global ecosystem of 450+ marketplaces (B2C and B2B) and a network of over 100k third-party marketplace sellers. Brands like Macy’s, Decathlon, Carrefour, Asos, and Airbus Helicopters use Mirakl to grow their businesses in new and remarkable ways. For more information, visit www.mirakl.com . Mirakl in Numbers: • 🗓️ Founded in 2012 | Member of French Tech Next40 • 👥 750+ employees in 9 offices worldwide: Paris, Barcelona, Bordeaux, Boston, London, Munich, New York, Sydney, Tokyo Our Values: Working at Mirakl means accelerating your career alongside ambitious, passionate, and supportive colleagues. We're proud of the diversity of backgrounds, perspectives, and experiences that make our teams unique. Our 5 values guide how we collaborate: • 💡 Work Hard Together: Teamwork and collaboration are the foundation of our success • 🏆 Get Things Done:  We prioritize action and efficiency for impactful results • 🚀 Go Above & Beyond:   We tackle challenges proactively and always aim for excellence • 🎓 Succeed Through Expertise: Knowledge sharing and continuous learning are core to our culture • 🤝 Satisfy & Empower Clients: We're committed to our clients' success Customer Success Consultant – B2C | London 1. The Team You'll Join You'll be part of our B2C UK Customer Success team led by Jessica Winward, Senior Customer Success Consultant. The team consists of around 5 Consultants based across Munich and London, covering a portfolio of B2C accounts in the DACH and UK regions. Together, you'll be ensuring each client's marketplace reaches its full performance potential — acting as the strategic backbone behind their growth. 2. Your Impact • Serve as the strategic and functional point of reference for B2C clients across both project and run phases — running tailored workshops with C-level stakeholders, shaping marketplace strategy, and keeping projects firmly on track to go-live. • Build personalised post-launch action plans with each client, lead data-driven business reviews, and translate KPI analysis into concrete growth recommendations for marketplace teams and senior leadership. • Define seller and customer strategies, benchmark against leading global marketplaces, and leverage the latest e-commerce trends and Mirakl product features to continuously drive client performance. • Work cross-functionally with Mirakl's Business and IT teams to anticipate risks early, align on priorities, and en