Head of Customer Excellence, APAC North

Job description

Who we are We’re bold thinkers and kind teammates, growing fast but staying grounded. Our Nordic roots and global outlook shape a culture of friendliness, creativity, and collaboration, all powered by openness and shared wins. We care deeply about doing the right thing – and doing it together. We aim to improve the flow of goods, time, and energy – and we know we can’t shape the future by clinging to the past. So, we keep evolving, together. What we do RELEX runs the planning decisions behind 700+ retailers and manufacturers worldwide, deciding, at real scale, what gets forecast, stocked, priced, promoted, and produced across the entire value chain. Few problems combine this much data, this much complexity, and this much real-world weight: get it right and a shelf stays stocked, a factory line doesn’t stall, food doesn’t rot in a warehouse before it’s sold. Get it wrong, and it shows up in actual losses, for some of the largest retail and manufacturing brands in the world. We’ve grown for 76 consecutive quarters straight, and it’s accelerating: the first half of 2026 was the strongest in the company’s history, with new contract value up 83% year over year. We’re a team of 2,000+ people, headquartered in Helsinki, with offices across Europe, North America, and Asia-Pacific. In response to our fast growth and market expansion we are looking for Head of Customer Excellence for APAC North to lead an integrated Customer Success and Service Delivery team and be accountable for customer outcomes, service health, retention and growth, and the sustainable economics of the regional portfolio. You will work where customer strategy, service performance and commercial judgement meet. You will help your teams focus on the right customers and interventions, make clear capacity trade-offs, and coordinate action when a risk is bigger than any single CSM or SDM can resolve. APAC North brings together significant customer opportunity with diverse markets, cultures, languages, partners and service requirements. You will have the mandate to unite those perspectives, build a stronger regional team and make sure customer growth is backed by reliable service, clear accountability and sustainable ways of working. What we need you to do and be Bring your ideas. Challenge ours. Grow with us.    <span data-ccp-props="{"134233117":false,"134233118&