Senior Project Manager – Adobe Professional Services

Job description

The Opportunity As a Senior Project Manager at Adobe Professional Services, you will lead the full delivery process for complex enterprise digital experience and transformation projects for key customers. The role requires an experienced delivery professional with strong program management skills, commercial insight, and the ability to engage confidently with senior customer partners. You will act as the main delivery contact for the assigned customer account, ensuring successful project completion, customer satisfaction, and attainment of business objectives. This is a senior individual contributor role requiring leadership through influence, collaboration, and strong delivery governance. The position does not carry direct people-management or project-team reporting responsibilities. Key ResponsibilitiesProject & Program Management Take complete responsibility for the full delivery of assigned projects and programs, making sure they correspond with customer business objectives and Adobe Professional Services delivery standards. Serve as the main delivery single point of contact and reliable delivery partner for the assigned customer account. Direct various concurrent projects and workstreams, maintaining seamless coordination, prioritization, and implementation. Establish clear delivery plans, achievements, dependencies, resource requirements, and success criteria. Promote delivery excellence by ensuring projects are completed on schedule, within scope, budget, and agreed margin targets. Proactively monitor project health, identify delivery risks, and implement mitigation strategies. Ensure customer expectations are effectively managed throughout the project lifecycle. 2. Customer & Collaborator ManagementBuild and maintain positive relationships with senior customer collaborators, establishing credibility and trust through consistent delivery performance. Lead customer governance forums, steering committee meetings, executive reviews, and critical issues. Serve as the main point of contact for communication between the customer and Adobe's internal teams. Work collaboratively with Account Executives, Services Sales, Solution Architects, Ultimate Success, Technology Office, and other cross-functional teams. Manage complex collaborator dynamics and resolve conflicts through effective communication, negotiation, and decision-making. Identify chances to advance customer experience, delivery performance, and value realization. Show capability to work efficiently within a worldwide, matrix-structured setting that includes teams and partners spread across different locations. 3. Presales & Commercial ManagementSupport presales activities by reviewing proposed solutions, delivery approaches, effort estimates, assumptions, and Statements of Work (SOWs). Lead or contribute to project estimation, scope definition, delivery planning, resource planning, and commercial assessments. Review and refine SOWs to ensure clarity of scope, deliverables, achievements, dependencies, acceptance criteria, and commercial terms. Participate in RFP/RFI responses, proposals, solution reviews, and customer presentations as required. Ensure effective sales-to-delivery handover and alignment between proposed commitments and delivery capabilities. Manage project financial aspects, such as budgets, predictions, resource distribution, costs, and profitability results. Identify and proactively manage scope changes, commercial risks, and potential delivery impacts. Ensure engagements are organized around quantifiable business results and value achievement. 4. Delivery Governance & Execution ExcellenceLead the delivery of complex digital experience implementations and transformation projects using Adobe Experience Cloud solutions. Establish and maintain effective project oversight, reporting systems, delivery measurements, and processes for managing blocking issues. Ensure consistent implementation across Agile, Scrum, Waterfall, and hybrid delivery approaches. Ensure efficient handling of project dependencies, risks, issues, assumptions, and decisions. Monitor delivery quality, customer satisfaction, achievements, financial performance, and overall project health. Drive timely resolution of delivery challenges, engaging appropriate technical, functional, and leadership collaborators. Ensure consistency with Adobe Professional Services methodologies, operational standards, and delivery guidelines. Drive continuous improvement in delivery processes, governance, and customer engagement practices. 5. Cross-functional LeadershipProvide delivery leadership and direction to cross-functional project teams without direct people-management responsibility. Establish clear roles, responsibilities, accountability, and delivery expectations across project collaborators. Influence and coordinate architects, consultants, developers, technical leads, business analysts, and partner teams to achieve project objectives. Foster a culture of ownership, collaboration, transparency, and accountability across distributed delivery teams. Mentor and guide project team members through delivery challenges, sharing guidelines and promoting continuous improvement. Proactively address resource constraints, delivery dependencies, and team alignment challenges. What You Need to SucceedExperience & Domain Expertise More than 15 years of verified experience in directing and completing large-scale enterprise technology programs and intricate digital transformation efforts. Solid background in delivering Professional Services, ideally within an international technology company or consulting setting. Demonstrated experience managing strategic enterprise customers and complex collaborator environments. Experience overseeing projects using Adobe Experience Cloud products, including Adobe Experience Manager, Adobe Analytics, Adobe Target, Adobe Campaign, Adobe Experience Platform, and other comparable enterprise platforms. Solid knowledge of digital experience, content management, marketing technology, customer data platforms, analytics, and personalization. Experience coordinating multiple projects and workstreams within a large enterprise customer account. Program & Delivery ManagementProven history of effectively managing complex programs through Agile, Scrum, Waterfall, and hybrid methodologies. Proven experience in project oversight, delivery scheduling, risk assessment, managing dependencies, and resolving blocking problems. Solid grasp of Professional Services engagement approaches, including fixed-price, time-and-materials (T&M), and subscription-based delivery. Demonstrated experience managing project financials, including budgeting, forecasting, allocation of resources, expense tracking, and margin oversight. Experience in defining project scope, developing estimates, preparing SOWs, and managing commercial commitments. Ability to balance competing priorities while maintaining delivery quality and customer happiness. Leadership & Collaborator ManagementDemonstrated ability to influence senior collaborators and drive outcomes in complex, matrixed organizations. Strong executive communication, presentation, negotiation, and conflict-resolution skills. Ability to lead through influence rather than formal reporting structures. Experience collaborating with teams, customers, and implementation partners across different regions worldwide. Strong customer-focused approach with the capacity to develop positive relationships and manage difficult customer interactions. Excellent organizational, analytical, and problem-solving capabilities. High degree of ownership, accountability, adaptability, and attention to detail. Education & CertificationsBachelor's degree or equivalent experience in Engineering, Computer Science, or a related technical field. Professional certifications such as PMP, PMI-ACP, or Agile/Scrum certifications are preferred. Excellent verbal and written communication skills. Success MeasuresSucc