Senior Group Technical Architect

Job description

Role Summary We are looking for an experienced SAP AMS Consultant to provide production support, application maintenance, incident resolution, enhancements, and continuous improvement for SAP applications. The candidate should have strong functional/technical expertise in the relevant SAP module and experience working in an SLA-driven AMS/support environment. Key Responsibilities Provide L2/L3 application support for SAP S/4HANA/ECC applications. Analyze and resolve incidents, service requests, problems, and production issues within agreed SLAs. AMS engagements commonly operate against defined response and resolution targets. Perform root cause analysis (RCA) for recurring/critical incidents and implement permanent and preventive fixes. Handle configuration changes, minor enhancements, change requests, and defect fixes. Work with business users to understand issues and translate requirements into SAP solutions. Prepare functional/technical specifications and coordinate with ABAP, Basis, integration, and other SAP teams. Support testing activities including unit testing, SIT, UAT, regression testing, and production deployment. Manage tickets through ITSM processes and ensure proper documentation and closure. Prepare and maintain SOPs, Run Books, KEDB, user guides, and handover/KT documentation, consistent with your internal AMS JD content. Participate in knowledge transition, stabilization, and steady-state operations. SAP describes transition, stabilization, operations, and closure as key AMS engagement phases. Monitor recurring issues, backlog, aging, and service quality and identify opportunities for automation and continuous improvement. Support critical/P1-P2 incidents and participate in escalation calls as required. Required Skills Strong hands-on expertise in the relevant SAP functional or technical module. Good knowledge of SAP S/4HANA and/or ECC. Experience in SAP AMS, production support, implementation, or rollout engagements. Good understanding of Incident, Problem, Change, Release, and Service Request Management. Experience working with SLA/KPI-driven support models. Strong troubleshooting, RCA, and problem-solving capabilities. Good documentation, stakeholder-management, and customer-facing communication skills. Ability to work with global/onshore-offshore teams. Preferred ITIL/ITSM process knowledge. SAP certification in the relevant module. Exposure to SAP Cloud ALM/Solution Manager and common ITSM tools. For your staffing use case, this JD can be made module-specific for SAP SD, MM, FICO, EWM, TM, BASIS, Security, BTP, APO/IBP, PM/EAM, or ABAP while retaining the same AMS responsibilities. Key Responsibilities Role Summary We are looking for an experienced SAP AMS Consultant to provide production support, application maintenance, incident resolution, enhancements, and continuous improvement for SAP applications. The candidate should have strong functional/technical expertise in the relevant SAP module and experience working in an SLA-driven AMS/support environment. Key Responsibilities Provide L2/L3 application support for SAP S/4HANA/ECC applications. Analyze and resolve incidents, service requests, problems, and production issues within agreed SLAs. AMS engagements commonly operate against defined response and resolution targets. Perform root cause analysis (RCA) for recurring/critical incidents and implement permanent and preventive fixes. Handle configuration changes, minor enhancements, change requests, and defect fixes. Work with business users to understand issues and translate requirements into SAP solutions. Prepare functional/technical specifications and coordinate with ABAP, Basis, integration, and other SAP teams. Support testing activities including unit testing, SIT, UAT, regression testing, and production deployment. Manage tickets through ITSM processes and ensure proper documentation and closure. Prepare and maintain SOPs, Run Books, KEDB, user guides, and handover/KT documentation, consistent with your internal AMS JD content. Participate in knowledge transition, stabilization, and steady-state operations. SAP describes transition, stabilization, operations, and closure as key AMS engagement phases. Monitor recurring issues, backlog, aging, and service quality and identify opportunities for automation and continuous improvement. Support critical/P1-P2 incidents and participate in escalation calls as required. Required Skills Strong hands-on expertise in the relevant SAP functional or technical module. Good knowledge of SAP S/4HANA and/or ECC. Experience in SAP AMS, production support, implementation, or rollout engagements. Good understanding of Incident, Problem, Change, Release, and Service Request Management. Experience working with SLA/KPI-driven support models. Strong troubleshooting, RCA, and problem-solving capabilities. Good documentation, stakeholder-management, and customer-facing communication skills. Ability to work with global/onshore-offshore teams. Preferred ITIL/ITSM process knowledge. SAP certification in the relevant module. Exposure to SAP Cloud ALM/Solution Manager and common ITSM tools. For your staffing use case, this JD can be made module-specific for SAP SD, MM, FICO, EWM, TM, BASIS, Security, BTP, APO/IBP, PM/EAM, or ABAP while retaining the same AMS responsibilities. Skill Requirements Role Summary We are looking for an experienced SAP AMS Consultant to provide production support, application maintenance, incident resolution, enhancements, and continuous improvement for SAP applications. The candidate should have strong functional/technical expertise in the relevant SAP module and experience working in an SLA-driven AMS/support environment. Key Responsibilities Provide L2/L3 application support for SAP S/4HANA/ECC applications. Analyze and resolve incidents, service requests, problems, and production issues within agreed SLAs. AMS engagements commonly operate against defined response and resolution targets. Perform root cause analysis (RCA) for recurring/critical incidents and implement permanent and preventive fixes. Handle configuration changes, minor enhancements, change requests, and defect fixes. Work with business users to understand issues and translate requirements into SAP solutions. Prepare functional/technical specifications and coordinate with ABAP, Basis, integration, and other SAP teams. Support testing activities including unit testing, SIT, UAT, regression testing, and production deployment. Manage tickets through ITSM processes and ensure proper documentation and closure. Prepare and maintain SOPs, Run Books, KEDB, user guides, and handover/KT documentation, consistent with your internal AMS JD content. Participate in knowledge transition, stabilization, and steady-state operations. SAP describes transition, stabilization, operations, and closure as key AMS engagement phases. Monitor recurring issues, backlog, aging, and service quality and identify opportunities for automation and continuous improvement. Support critical/P1-P2 incidents and participate in escalation calls as required. Required Skills Strong hands-on expertise in the relevant SAP functional or technical module. Good knowledge of SAP S/4HANA and/or ECC. Experience in SAP AMS, production support, implementation, or rollout engagements. Good understanding of Incident, Problem, Change, Release, and Service Request Management. Experience working with SLA/KPI-driven support models. Strong troubleshooting, RCA, and problem-solving capabilities. Good documentation, stakeholder-management, and customer-facing communication skills. Ability to work with global/onshore-offshore teams. Preferred ITIL/ITSM process knowledge. SAP certification in the relevant module. Exposure to SAP Cloud ALM/Solution Manager and common ITSM tools. For your staffing use case, this JD can be made module-specific for SAP SD, MM, FICO, EWM, TM, BASIS, Security, BTP, APO/IBP, PM/EAM, or ABAP while retaining the same AMS responsibilities. Othe