Propark Free Zone, Coyol De Al Product Complaint Investigator II Defined Term Employee (12 Months)

Job description

Additional Locations: Costa Rica-Coyol Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At our company, we value diversity and believe it is our greatest strength. We are committed to empowering women, supporting the LGBTQ+ community, and creating opportunities for individuals with disabilities. Our belief is that your diversity enriches our work environment. As an equal opportunity employer, we wholeheartedly welcome applications from all qualified candidates, regardless of their background. Additionally, we have a Gender Equality Policy that reflects our commitment to fairness and equality in the workplace. Hybrid Roles: Boston Scientific's hybrid workplace includes WFH and onsite. You will have the opportunity to discuss details in the interview. About the Role: The Product Complaint Investigator executes product complaint investigations with increased technical ownership and moderate independence. This role ensures high-quality investigation outcomes aligned with regulatory requirements, corporate procedures, and performance expectations, while contributing to cross-functional collaboration and continuous improvement initiatives. Work Mode: This role follows a hybrid work model. Employees are expected to work from the local office at least three days per week, with the remaining days worked remotely. Your Responsibilities Include: Perform product complaint investigations including decontamination, analysis, testing, and technical documentation. Execute investigations for multiple product lines, including moderate to high complexity products. Prepare SEFs with guidance from higher-level engineering roles as needed. Conduct product analysis using measurement tools (e.g., calipers, micrometers, DMMs) and compare findings against specifications. Support simple NPD activities through complaint retain analysis and data collection. Maintain compliance with quality systems, procedures, and regulatory requirements. Contribute to updates of work instructions (WI) and SOPs through technical feedback. Participate in cross-functional meetings and escalate out-of-spec findings or test failures appropriately. Support continuous improvement initiatives, GCIBS ideas, and VIP contributions. Train and support junior technicians and new team members. Manage laboratory operational tasks such as supply tracking and equipment ownership. Deliver assigned project milestones and support cross-functional objectives. Required qualifications: Technical degree in Quality, Electrical, Electronic, Electromechanical Engineering, or a related technical field. 2+ years of relevant experience in product complaint investigations, product analysis, quality, laboratory testing, or a related function within a regulated environment. English proficiency of 70% to 79%. Experience using standard laboratory measurement and test equipment, such as calipers, micrometers, or digital multimeters, and documenting results against approved specifications. Working knowledge of quality systems, controlled procedures, technical documentation, and regulatory compliance requirements. Demonstrated technical writing, problem-solving, and cross-functional collaboration skills, with the ability to complete required training within established timelines and comply with the Code of Conduct. Prefered qualifications Experience investigating moderate- to high-complexity medical devices or other regulated products. Experience preparing Safety Evaluation Forms or similar technical risk documentation with limited guidance. Experience supporting new product development or post-market activities through complaint data analysis, retained-sample evaluation, or technical data collection. Experience training junior team members, supporting onboarding, or providing technical guidance to peers. Participation in continuous improvement initiatives using GCIBS, value improvement, Kaizen, Lean, Six Sigma, or similar methodologies. Experience managing laboratory equipment, supplies, calibration coordination, or other laboratory operational responsibilities. Ability to communicate technical findings clearly and influence peers during cross-functional technical discussions. Requisition ID: 637061 As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen. So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you! Benefits • Life-Work Integration • Community • Career Growth At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination, and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work. Job Segment: Compliance, Lean Six Sigma, Six Sigma, Technical Writer, Legal, Management, Technology, Quality Apply now » Apply Now Start apply with LinkedIn Please wait... Find similar jobs: 品質管理部職位, クオリティー, Quality Jobs nl_NL, Quality, Oportunidades em Qualidade Careers Home Top Jobs Searches View All Jobs Privacy Policy Terms of Use Copyright Notice Contact Us Corporate Home ©2017 Boston Scientific or its affiliates. All rights reserved. Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. 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