IT Mobile Asset Management Analyst

Job description

IT Mobile Asset Management Analyst London, United Kingdom Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Job Summary We are seeking a highly organized and detail-oriented IT Mobile Asset Management Analyst with a focus in mobile device logistics and carrier services to join our IT Asset Management team. As the IT Mobile Asset Management Analyst, you will play a critical role in managing and optimizing DoorDash’s global mobile portfolio. This role will focus on managing the full lifecycle of mobile devices and overseeing carrier services across all global regions. The ideal candidate will work cross-functionally with our Support teams and Client Platform Engineering teams, particularly those supporting various Mobile Device Management (MDM) solutions such as Mosyle, SOTI, etc. What You'll Be Doing Serve as the primary point of contact for all global mobile carrier relationships. Manage procurement, activation, and cancellation of carrier services and lines. Monitor mobile usage, costs, and invoices; identify and resolve billing discrepancies. Negotiate carrier contracts and ensure service-level agreements (SLAs) are met. Maintain inventory of active lines, SIM cards, serial #’s and associated device plans. Oversee end-to-end lifecycle of mobile devices – procurement, deployment, tracking, maintenance, upgrades, and disposal. Ensure accurate asset records in ITAM systems and compliance with internal standards. Support logistics and fulfillment of mobile devices for new hires, replacements, or regional initiatives. Partner with Support teams to ensure timely fulfillment and support for mobile device requests. Collaborate closely with Client Platform teams on MDM policy enforcement, enrollment automation, and compliance. Manage onboarding/offboarding processes related to mobile device allocation and recovery. Generate reports on mobile asset inventory, carrier usage, cost trends, and policy compliance. Maintain and update process documentation, user guides, and knowledge base articles related to mobile services. The Expertise and Skills You Bring 5+ years of experience in IT Asset Management, Telecom Expense Management, or similar field. Working knowledge of mobile carrier platforms, contract structures, and device procurement. Experience with at least one MDM platform (e.g., Mosyle, Intune, Jamf, AirWatch). Strong collaboration and communication skills; ability to work across global teams. Proficient with ITSM/ITAM tools (e.g., ServiceNow, Freshservice, Jira) and Excel. Experience in a multinational organization with global device and carrier management. Ability to communicate effectively with cross-functional teams and end users. Proven experience managing vendor relationships and negotiating contracts. Excellent analytical, problem-solving, and organizational skills. Exceptional communication skills with the ability to collaborate effectively across diverse teams. Proficiency in PowerPoint, Google Suite, JIRA or other related project management tools Ability to work independently and as part of a team in a fast-paced environment Detail oriented, problem solver & resourceful Next Steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please submit your application in English . Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness . Apply for this job * indicates a required field First Name * Last Name * Email * Phone Country * Phone * Location (City) * Resume/CV * Attach Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Enter manually Accepted file types: pdf, doc, docx, txt, rtf UK - Self-Identification Survey Voluntary Self-Identification These questions are voluntary, and help us understand more about our candidates. One of our core values is We celebrate difference , and we are always working to make sure our hiring processes are equitable and inclusive. 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