Agent Shop and Stations - Victoria Coach Station (On-site)

Job description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. We're looking for motivated and driven Agent Shops and Stations for Victoria Coach Station (On-site) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. About the Role • Act as the face of FlixBus UK at one of the UK's busiest coach stations, Victoria Coach Station, delivering a welcoming and seamless customer experience from journey start to departure • Assist existing and prospective customers with ticketing queries, journey information, operational updates, cancellations, and delays • Drive revenue by selling tickets and promoting relevant FlixBus add-ons to passengers • Support drivers and customers by conducting ticket checks, passenger check-ins, and ensuring smooth boarding processes • Carry out vehicle audits and quality checks before departure to help maintain service standards and enhance the customer journey • Coordinate with station partners and TfL staff to manage live departures and ensure the efficient flow of passengers through the station • Respond to incidents, disruptions, delays, and cancellations, keeping customers informed and minimising network disruption while helping passengers continue their journeys smoothly About You • Enjoy providing great customer service and have the a bility to deal with difficult situations whilst remaining professional at all times • Have previous experience of working in a customer-facing role • Possess excellent communication skills • Are able to work on a flexible rota including shifts from Monday to Sunday between 06:00 and 00:00 • Thrive in high pressure, fast moving and dynamic environments • See yourself as proactive, motivated, autonomous and have a desire to grow with a business • Are able to prioritize key tasks and make decisions quickly on sometimes, limited information We recognize that everyone