Sr Subject Matter Expert (Support&Ops)

Job description

Job Description:** **Overview:** The Grafana L3 Administrator is a senior technical role responsible for the administration, configuration, and maintenance of complex Grafana environments. This individual provides escalated support, resolves complex issues, and ensures the stability, scalability, and optimal performance of Grafana instances. **Responsibilities:** 1. **Administration and Configuration:** Manage, administer, and configure Grafana instances, including installation, upgrades, and patching. 2. **Performance Optimization:** Monitor and optimize Grafana performance, including query optimization, data storage, and dashboard responsiveness. 3. **Issue Resolution:** Provide Level 3 support to troubleshoot and resolve escalated technical issues related to Grafana, ensuring timely resolution and minimal downtime. 4. **Security Management:** Implement and maintain security best practices, including access controls, authentication mechanisms, and encryption, to safeguard Grafana environments. 5. **High Availability and Disaster Recovery:** Design and implement high availability (HA) and disaster recovery (DR) solutions to ensure continuous availability of Grafana services. 6. **Monitoring and Alerting:** Set up effective monitoring and alerting systems within Grafana to proactively identify issues and take necessary actions. 7. **Documentation:** Create and maintain detailed documentation, standard operating procedures (SOPs), and knowledge base articles for Grafana administration and troubleshooting. 8. **Collaboration:** Collaborate with other teams such as DevOps, IT operations, and security to ensure Grafana aligns with organizational standards and requirements. 9. **Capacity Planning:** Perform capacity planning and scalability assessments to accommodate growing data and user demands on Grafana instances. **Requirements:** - Bachelor\'s or Master\'s degree in Computer Science, Information Technology, or related field. - X years of hands-on experience as a Grafana administrator or in a similar role, handling complex Grafana environments. - In-depth knowledge of Grafana architecture, deployment, configuration, and administration. - Proficiency in troubleshooting complex issues and providing solutions for Grafana-related problems. - Experience in performance tuning, optimizing queries, and maintaining large-scale Grafana installations. - Strong understanding of security protocols, access controls, and encryption methods related to Grafana. - Experience with high availability and disaster recovery strategies for Grafana. - Excellent communication and collaboration skills to work effectively with technical and non-technical teams. **Preferred:** - Certification or training in Grafana administration or related technologies. - Familiarity with other monitoring tools and technologies (Prometheus, InfluxDB, etc.). The Grafana L3 Administrator role requires a seasoned professional with deep technical expertise in Grafana administration, strong problem-solving abilities, and the capability to manage and maintain highly available and performant Grafana environments Key Responsibilities Automation expert with extensive experience in delivering Infrastructure as Code (Programmable Infrastructure) using Terraform.  Experienced in setting up Hybrid Cloud provisioning (AWS\\Azure\\V-Centre) using Terraform\\Terraform Enterprise.  Working knowledge of the Complete Hashicop Suite (Terraform, Vault, Consul, Nomad, etc.)  Experienced working with Terraform state files, Remote state & Workspaces.  Hand-on experience of setting up Terraform Providers\\Provisioners.  3+ Years of experience working as a Linux System Administrator.  Experience in working with Git\\Bit Bucket and industry standard branching strategies.  Experience working with containerization, infrastructure, and orchestration frameworks.  Good Hands-on experience on cloud infrastructure environments, preferably AWS/Azure/GCP and good knowledge of their best practices.  Should have knowledge on writing scripts for automation using Shell/Python/Perl  Working knowledge and experience working with Configuration Management tools such as Ansible, Chef, Puppet.  Should have good interpersonal, verbal and written communication skills  Good knowledge on the enterprise storage, backup, infra security and network technologies  Working knowledge of CI/CD tools such as Jenkins, Bamboo, etc. will be a plus.  Basic Linux , Unix and Windows Administration. Skill Requirements Responsible for implementing and driving best practices for Infrastructure Automation and software development lifecycle.  Maintain architecture principles, guidelines and standards.  Identify and recommend appropriate technology stacks, tools, frameworks and integration strategies.  Review, advice and design standards, risks, costs versus benefits and impact on the enterprise business process & goals.  Work with Application Development, Information Security and Operations teams to provide fully automated build and deployment routines for development, staging, and production environments.  Coach and mentor team members and guide on technical challenges, maintain technical skills and knowledge, keeping up to date with market trends and competitive insights. Other Requirements Excellent Communication skills (written & verbal)  Good Documentation Skills  Good Presentation Skills  Build and maintain relationships with stakeholders Maximum Salary (US): 141,000 Minimum Salary (US): 78,000 Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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