Client Portfolio Director

Job description

Lead the client portfolio from the USA, serving as the senior onsite interface for client stakeholders and working closely with offshore portfolio leadership. Translate client priorities into clear delivery commitments, strengthen executive relationships, and drive portfolio growth while maintaining delivery quality and commercial discipline. Key Responsibilities Client relationship ownership: Build trusted relationships with client business and IT leaders, understand their priorities, and represent the portfolio in executive discussions. Portfolio governance: Lead client-facing portfolio reviews covering delivery commitments, service quality, risks, dependencies, financials, and improvement actions. Onsite–offshore coordination: Partner with offshore portfolio leadership, delivery managers, value-stream leads, and technology teams to align priorities, capacity, and execution. Delivery accountability: Oversee application development, maintenance, support, and transformation engagements; drive timely resolution of cross-program issues and escalations. Business growth: Identify expansion opportunities, shape client requirements, and collaborate with sales and solution teams on proposals, renewals, and new engagements. Commercial management: Govern portfolio budgets, revenue forecasts, profitability, resource utilization, and scope changes in partnership with finance and delivery leadership. Transformation leadership: Sponsor practical AI, automation, modernization, and productivity initiatives with clearly defined business outcomes. Resource planning: Align onsite and offshore staffing with demand, required capabilities, continuity needs, and client commitments. Executive communication: Provide concise, transparent updates on portfolio health, business outcomes, risks, and decisions required. Skill Requirements Extensive experience leading enterprise IT portfolios and multi-program delivery in a global services environment.Demonstrated experience managing USA-based client relationships and distributed onsite–offshore teams.Strong background in application development, managed services, enterprise platforms, and digital transformation.Commercial understanding of SOWs, pricing, forecasting, profitability, renewals, and change control.Working knowledge of Agile/SAFe delivery, service governance, and risk management.Ability to engage senior executives, navigate competing priorities, and convert business needs into actionable delivery plans.Strong communication, negotiation, stakeholder management, and problem-solving skills. Other Requirements Semiconductor, manufacturing, or high-tech account experience.Portfolio exposure across SAP/ERP, custom applications, data platforms, cloud, and enterprise integration.Experience shaping AI-led transformation and large managed-services opportunities. Maximum Salary (US): 250000 Minimum Salary (US): 145000 Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. 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