Service Engineer

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.) Job Description Position SummaryWe are looking for a motivated and enthusiastic Field Service Engineer to join our team in South Taiwan. In this role, you will provide technical support for analytical instruments, including ICP, ICP-MS, GC, and GC-MS systems. Your responsibilities will include instrument installation, troubleshooting, preventive maintenance, customer training, and technical consultation. We welcome candidates with backgrounds in chemistry, analytical science, engineering, or related fields who are passionate about analytical instruments and eager to develop their technical skills. Previous field service experience is not required. Fresh graduates and early-career professionals are encouraged to apply. You will have opportunities to develop hands-on technical expertise through training, practical experience, and collaboration with experienced engineers. Key ResponsibilitiesPerform installation, troubleshooting, repairs, and preventive maintenance for analytical instruments, including ICP, ICP-MS, GC, and GC-MS systems, with appropriate training and technical support. Provide on-site and remote technical assistance to customers to ensure reliable instrument performance and customer satisfaction. Support customer training on instrument operation, routine maintenance, and basic troubleshooting. Diagnose and resolve instrument-related issues by applying technical knowledge and problem-solving skills. Maintain accurate service documentation, including installation, repair, and preventive maintenance reports. Collaborate with experienced engineers and cross-functional teams to resolve technical issues and improve service quality. Build and maintain positive customer relationships through professional and responsive service. Actively participate in technical training, knowledge sharing, and continuous improvement initiatives. QualificationsEducationBachelor's degree or above in Chemistry, Analytical Chemistry, Chemical Engineering, Earth Sciences, Electronics, Engineering, or a related scientific or technical discipline. Technical Knowledge & ExperienceBasic knowledge of analytical instruments, laboratory equipment, or chemical analysis techniques. Familiarity with ICP, ICP-MS, GC, GC-MS, or other analytical instruments is an advantage, but not required. Experience in laboratory operations, instrument maintenance, analytical testing, or technical support is a plus. Strong interest in learning instrument technology, troubleshooting, and technical service. Fresh graduates and candidates without previous field service experience are welcome to apply. Skills & CompetenciesStrong willingness to learn and develop new technical skills. Good analytical thinking and problem-solving abilities. Self-motivated, responsible, and able to work both independently and as part of a team. Good interpersonal and communication skills with a customer-oriented mindset. Willingness to travel within the assigned service territory to support customers. Good communication skills in Mandarin Chinese, with basic English communication and reading skills for technical documentation. Learning & Development Opportunities Opportunities to receive technical training on advanced analytical instruments and service procedures. Hands-on learning and practical experience working with experienced service engineers. Exposure to a variety of analytical technologies and customer applications. Opportunities to develop technical expertise, troubleshooting capabilities, and customer service skills. Professional development opportunities within a global scientific technology company.