AC Strategic Account Customer Analyst

Job description

Achiever Entrepreneurial Goal-Oriented Persuasive Relationship Expertise Skilled Presenter <meta data-json="{"ModuleType":13,"ApplyButtonText":"Apply","JobDetailsAlign":0,"JobDetailsDate":0,"JobDetailsJobTypeId":1,"JobDetailsSelectedDate":"2026-11-02T14:33:51.042Z","JobDetailsJobDateFormat":0,"JobDetailsJobLabelId":"Job ID","JobDetailsJobDatePosting":"Date posted","JobDetailsDescriptionFormat":0,"ShowApplyLater":false,"ShowApplyMobile":true,"ShowApplyLaterMobile":false,"ShowApplyLaterWeb":false,"ApplyLaterText":"Apply Later","ApplyLaterAlign":0,"ApplyLaterSubject":"[[JOB_TITLE]] at [[COMPANY_NAME]]","PublishedCandidateCardPageId":null,"ReferrerPageId":null,"ReferrerPageButtonText":"","ShowSavedJobsIcon":false,"IconLabel":"Save for Later","OverrideCandidateCard":false,"ModulePageType":2,"ModulePageName":"AJD - Design 1","DisplayJobDateFormat":"MM/dd/yyyy","JobDetailsSelectedId":"JR0151812","ApplyUrl":"https://mckesson.wd3.myworkdayjobs.com/External_Careers/job/USA-VA-Richmond/AC-Strategic-Account-Customer-Analyst_JR0151812/apply","JobDescription":"\u003Cp style=\u0022text-align:left\u0022\u003EMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve \u2013 we care.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:left\u0022\u003EWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow\u2019s health today, we want to hear from you.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Ch3\u003EPosition Summary\u003C/h3\u003E\u003Cbr /\u003E\u003Cp\u003EThe AC Strategic Account Customer Analyst will serve as a single point of contact for sales teams and internal departments while supporting the Group Purchasing Organization (GPO) and contract needs of several multi-million-dollar accounts. This role is responsible for managing the overall GPO and contract health of assigned accounts.\u003C/p\u003E\u003Cbr /\u003E\u003Ch3\u003EPosition Responsibilities\u003C/h3\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EDrive processes with internal teams to manage the overall health of assigned accounts in accordance with team service-level agreements and established metrics for rostering, margin opportunities, and contract connections.\u003C/li\u003E\u003Cli\u003EAct as a consultative partner, building strong relationships and serving as a single point of contact for day-to-day contract activities across several large, multi-million-dollar accounts.\u003C/li\u003E\u003Cli\u003EBuild and maintain strong relationships with internal and external business partners, including Account Managers, customers, Group Purchasing Organizations, Contract Administration, and suppliers.\u003C/li\u003E\u003Cli\u003EProactively communicate account health to Account Managers and customers, highlighting progress related to GPO and contract connections, margin opportunities, and customer projects.\u003C/li\u003E\u003Cli\u003EDeliver timely, high-quality resolutions by assessing account issues, researching available resources, and applying appropriate solutions.\u003C/li\u003E\u003Cli\u003EMake sound decisions in situations involving ambiguity, complexity, and incomplete information.\u003C/li\u003E\u003Cli\u003EObtain supporting contract documentation from suppliers through ongoing correspondence and assist customers with resolving eligibility issues.\u003C/li\u003E\u003Cli\u003EEnsure service-level expectations are consistently met or exceeded.\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Ch3\u003ECritical Requirements\u003C/h3\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EExcellent verbal and written communication skills.\u003C/li\u003E\u003Cli\u003EHigh level of confidence and professionalism when communicating with internal and external customers.\u003C/li\u003E\u003Cli\u003EStrong attention to detail and organizational skills.\u003C/li\u003E\u003Cli\u003EStrong problem-solving skills, including the ability to analyze information, identify root causes, and use available resources to resolve complex or escalated issues in a timely manner.\u003C/li\u003E\u003Cli\u003EAbility to quickly adapt to changing priorities and business needs.\u003C/li\u003E\u003Cli\u003EAbility to prioritize, multitask, and balance the needs of internal and external customers.\u003C/li\u003E\u003Cli\u003EIntermediate to advanced proficiency in Microsoft Excel, including pivot tables, formulas, and analysis of large datasets.\u003C/li\u003E\u003Cli\u003EAbility to understand both the big picture and supporting details.\u003C/li\u003E\u003Cli\u003E2\u002B years of experience providing customer, sales, or contract administration support.\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Ch3\u003EAdditional Requirements / Preferred Qualifications\u003C/h3\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EAbility to foster effective working relationships within and across organizational teams.\u003C/li\u003E\u003Cli\u003EAbility to work independently with minimal supervision.\u003C/li\u003E\u003Cli\u003EResults-oriented mindset.\u003C/li\u003E\u003Cli\u003EGroup Purchasing Organization (GPO) and/or contract knowledge preferred.\u003C/li\u003E\u003Cli\u003ESalesforce experience preferred.\u003C/li\u003E\u003Cli\u003EExperience interacting with executive-level stakeholders.\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003EWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. \u003Cspan\u003EThe pay range shown below is aligned with McKesson\u0027s pay philosophy, and pay will always be compliant with any applicable regulations.\u003C/span\u003E In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please\u00A0\u003Ca href=\u0022https://careers.mckesson.com/en/benefits\u0022 target=\u0022_blank\u0022\u003Eclick here.\u003C/a\u003E\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003EOur Base Pay Range for this position\u003C/b\u003E\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E$57,500 - $95,800\u003Cp\u003E\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003EMcKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson\u2019s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:\u003Cbr /\u003E\u003Cbr /\u003EMcKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.\u003C/p\u003E\u003Cp\u003E\u003Cbr /\u003EMcKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003EMcKesson job postings are posted on our career site: \u003Ca target=\u0022_blank\u0022 href=\u0022http://careers.mckesson.com\u0022\u003E\u003Cspan style=\u0022color:#0000ff\u0022\u003E\u003Cu\u003Ecareers.mckesson.com\u003C/u\u003E\u003C/span\u003E\u003C/a\u003E.\u003C/p\u003E\u003Cp\u003E\u003C/