Logistics, Planning & Ops Analyst (Carrier Dispute Management)— Philippines, Makati, Global Business Solutions+

Job description

About this Position As a Logistics, Planning & Operations Analyst (Carrier Dispute Management), you will play an important role in ensuring the efficiency, accuracy, and cost-effectiveness of our North American logistics operations. This position serves as a key link between carriers, logistics partners, and internal stakeholders, helping to resolve transportation-related challenges while maintaining smooth and reliable supply chain processes. Your work will directly contribute to controlling logistics costs, improving operational performance, and supporting a seamless customer and business experience. You will be part of a collaborative and fast-paced logistics team that values analytical thinking, accountability, and continuous improvement. This role offers the opportunity to work on complex transportation and process optimization challenges, utilizing data-driven insights to identify opportunities for greater efficiency and enhanced service delivery. Success in this position means driving timely issue resolution, improving operational processes, and helping the organization make smarter logistics decisions that support broader business goals. What you´ll do Manage the end-to-end carrier dispute management process, from freight invoice validation through investigation, resolution, and closure Review and analyze carrier invoices to identify discrepancies, resolve billing issues, and ensure accurate transportation cost management Partner with carriers, logistics providers, and internal stakeholders to facilitate timely dispute resolution and maintain strong operational relationships Monitor and minimize accessorial and transportation-related costs by identifying trends, root causes, and corrective actions Support North American Logistics operations by ensuring compliance with established processes, controls, and service expectations Identify and implement opportunities to optimize logistics processes, improve data quality, and enhance Transportation Management System (TMS) performance Contribute to continuous improvement initiatives through reporting, analysis, and recommendations that drive operational efficiency and cost savings What makes you a good fit Bachelor’s Degree in Engineering /Business /Supply Chain/IT or Management-related courses Minimum of three (3) years relevant experience in Supply Chain Strong analytical and problem-solving skills with the ability to identify trends, resolve issues, and drive data-based decisions Excellent organizational skills and attention to detail, enabling you to manage multiple priorities in a fast-paced logistics environment Effective communication and stakeholder management skills, with the ability to collaborate across teams and build strong working relationships Continuous improvement mindset and proficiency in data analysis and automation tools such as Power BI, VBA, and Python to support process optimization and operational efficiency Amenable to work on a night-shift schedule (9:00 PM to 6:00 AM), and report on a hybrid work set-up in Ayala Avenue, Makati Some perks of joining Henkel A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years! Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year Diverse national and international growth opportunities Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares HMO healthcare coverage plan Provident Fund Group Life and Personal Accident Insurance At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations. JOB ID: 26103289 Job Locations: Philippines, National Capital Region, Makati Contact information for application-related questions: talent.seaanz@henkel.com Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted. Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with. Activate external content When clicking the button below external content will be loaded which involves transfer of personal data (e.g. IP address) to external servers. This may involve that cookies are set by the external content provider. Please see Data Protection Statement for further information. Accept for all YouTube content Deactivate loading external content from YouTube. Deactivate loading external content from YouTube. How is work at Henkel About Henkel Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings. Activate external content When clicking the button below external content will be loaded which involves transfer of personal data (e.g. IP address) to external servers. This may involve that cookies are set by the external content provider. Please see Data Protection Statement for further information. Accept for all YouTube content Deactivate loading external content from YouTube. Deactivate loading external content from YouTube. This is Henkel FAQ I am interested in several jobs. Can I apply for multiple positions at the same time? Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions. The job offer is written in English – should I write my application in English as well? Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad. Do I get feedback during the application process about the state of my application? Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process. Can employees move between business areas and/or to a different country? Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level. Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company. Here you will get further information on our training programs. Whom do I contact if I have questions concerning my application? Our recruiting team will help you with all requests regarding your application. 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