Lead Consultant

Job description

130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it. Overall Objectives of Job: In this individual coordinator role, you will drive the design and delivery of a data-driven decisioning and automation agenda across Operations, translating business challenges into actionable analytics, Power BI dashboards, and GenAI-enabled automations that support operational excellence and transformation. A core focus of the role is supporting the Microsoft Dynamics data environment — working with Dynamics 365 and Dataverse data across the service management lifecycle (contracting and invoicing, case intake, routing, SLAs and resolution) to deliver trusted reporting and drive operational excellence. You will build and govern executive-ready Power BI reporting on this data, identify improvement opportunities, and accelerate delivery through robust project governance and timelines. Partnering with cross-functional stakeholders, you will shape and prioritize a pipeline of use cases leveraging OpenAI/Azure OpenAI and automation to improve customer, quality, and productivity outcomes. You will provide clear, insight-led reporting to senior leadership and ensure compliance with Allianz standards. As an individual contributor, you will deliver hands-on without a reporting line, so strong technical depth must be matched by equally strong soft skills — influencing, facilitation, and the ability to work across functions and geographies. Qualification & Experience: 6+ years in analytics/BI with proven impact in Operations (service/claims/shared services/supply chain or similar), including executive reporting. Advanced, hands-on Power BI expertise — star-schema data modelling, complex DAX, Power Query/M, row-level security, performance tuning, deployment pipelines, and dashboard governance at scale. Hands-on automation experience (e.g., Power Automate/Power Apps, Python or other scripting, API integrations); process mining/RPA is a plus. Demonstrable exposure to at least one GenAI tool (e.g., Azure OpenAI/ChatGPT, Microsoft Copilot, Claude) used to build practical automations — prompt engineering, RAG patterns, evaluation and guardrails — with a focus on operational excellence, transformation outcomes, and compliance. Strong data analytics skills — SQL, data wrangling, statistical analysis, trend and root-cause analysis, KPI design and benefit quantification; understanding of data warehousing/ETL; exposure to Azure/Databricks or equivalent cloud analytics platforms. Excellent stakeholder management and executive communication; proven delivery to timelines with risk/issue management; Agile or PMP/Prince2 is a plus. Proven ability to operate as an individual contributor/coordinator — self-directed, comfortable owning delivery end to end, and effective at influencing without authority. Strong soft skills: stakeholder management, facilitation, storytelling with data, conflict resolution, and the ability to work cross-functionally with technical and non-technical teams across geographies. Sound working knowledge of AI and machine-learning technologies and principles — model types, data requirements, limitations, and responsible-AI considerations — with a track record of applying them to real business problems. Desirable: working knowledge of Microsoft Dynamics 365 — data model and entities, Dataverse, and reporting/integration of Dynamics data into Power BI and downstream analytics. Desirable: exposure to the Service Management Lifecycle in Microsoft Dynamics — contracting and invoicing, case/incident intake, routing and queues, SLAs and entitlements, knowledge management, escalation and resolution — and using this data to build operational KPIs, dashboards, and automation. 108321 | Project Management | Professional | Non-Executive | Allianz Services | Full-Time | Permanent Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Great to have you on board . Let's care for tomorrow.