Assoc I Quality Product Surveillance Gurgaon, Haryana

Job description

Search Jobs Keywords Location Radius Assoc I Quality Product Surveillance Req # 211592 Location Gurgaon, Haryana, India Job Category Quality Date posted 11/03/2026 Apply Now Overview This is where you make a difference in our patients’ safety. As a member of the Baxter Quality team, you will play an essential part in our mission of saving and sustaining lives. Quality is important throughout the entire product lifecycle and works collaboratively with all areas of the organization. Because Quality touches everything Baxter does, a role in Quality provides many opportunities for growth, learning and a successful career that has a daily impact on people’s lives. Support for Parents Continuing Education/ Professional Development Employee Health & Well-Being Benefits Paid Time Off 2 Days a Year to Volunteer Success Profile What makes a successful Quality team member at Baxter? Take a look at some of the top traits we’re looking for and see if you’re a fit. Detail Oriented Continuous Learner Courageous Collaborative Critical Thinker Influential Assoc I Quality Product Surveillance Apply Now This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter The Associate I, Quality Product Surveillance supports post-market surveillance activities by managing customer complaints, assessing product quality issues, and ensuring compliance with regulatory and quality requirements. This role collaborates with cross-functional teams to investigate product concerns, support regulatory reporting, and drive timely resolution of complaints. We are seeking a detail-oriented professional with strong analytical and communication skills who is passionate about patient safety, product quality, and continuous improvement. What will you be doing Manage and process customer complaints and Medical Device Reports (MDRs) across multiple product lines in accordance with company procedures and regulatory requirements. Open, document, and maintain complaint records in complaint management systems. Gather and assess complaint information through customer follow-up and cross-functional collaboration. Evaluate complaints for reportability and prepare regulatory submissions, including MDRs, as required. Support complaint investigations, product evaluations, and sample retrieval activities. Communicate with customers regarding complaint status and resolution through verbal and written correspondence. Ensure timely completion and closure of complaint records in compliance with established procedures and quality requirements. Monitor workflow, identify issues, and escalate concerns appropriately. Coordinate internal and external communications related to complaint handling activities. Participate in continuous improvement initiatives and quality projects. Provide guidance, training, and mentorship to less experienced team members when required. What will you bring 2-3 years of experience in a Current Good Manufacturing Practices regulated industry, medical device, pharmaceutical, healthcare, or clinical setting. Associate’s degree in nursing, Pharmacy, Medical Technology, Engineering, Life Sciences, or a related scientific discipline required. Bachelor's degree and/or clinical certifications such as Medical Technologist, Medical Laboratory Technician, Licensed Practical Nurse, or Registered Nurse preferred. Equivalent industry experience may be considered. The role follows a night-shift schedule to support business operations across global time zones. Project Management experience and/or certification preferred. Strong communication, customer service, and interpersonal skills with the ability to collaborate effectively across cross-functional teams, customers, and stakeholders. Detail-oriented self-starter with strong analytical, critical thinking, problem-solving, prioritization, and multitasking skills; able to work independently in a fast-paced environment and adapt to new products and responsibilities. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice . Apply Now Address Explore this location Baxter (India) Pvt. Ltd 5th Floor,Tower,' A, Building No.9, DLF Cyber City, DLF Phase - III Gurgaon- 122002 Haryāna India Explore This Location Share LinkedIn Facebook X Email Hear from Our Employees Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world. Meet Christelle, Senior Quality Manager in Malta “I was an Engineering Graduate with a Master's in Business Administration, and was more inclined toward working with people than with machines. When I came across an opportunity to work with Baxter as a Quality Engineer, it was the perfect combination: a manufacturing environment and a role that required me to collaborate with multiple teams daily. Baxter's mission of saving and sustaining lives gives me all the purpose and fulfilment I need.” Meet Lorena, Senior QA Associate in London, UK “I am registered pharmacist in the UK with experience with drug products and final product release. I am very dedicated to my work and accurate in details to ensure correct assessment is provided to our customers to ensure patients' safety.” Meet Gary, Quality Research Manager in Singapore “I have always enjoyed working at Baxter and I find here to be a great place to work! Management truly cares for you, and invests time and resources to support your career goals and aspirations. My current role provides me the opportunity to work with culturally diverse teams, bringing different talents together, learning from one another and working toward a common goal and mission.” Related Content Employee Benefits Our comprehensive benefits options reflect the value we place in our employees. Learn More March 28, 2024 People of Baxter Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world. These are our stories. Learn More March 28, 2024 Read Time: 5 min. Our Stories - Hub Employee Stories Article Meet Yukinari Kono, GM of Kidney Care Japan Yukinari Kono, GM of Kidney Care Japan, leverages sales, marketing, and finance expertise to drive suc