Lexington Applications Manager MA 02420

Job description

Applications Manager Facility: Digital & IT Location: Lexington, MA, US #job-location About the Department Our Research & Development organization brings together the best minds in life science innovation. The teams located in facilities in Lexington, Watertown, Cambridge and Plainsboro reflect the full R&D continuum, from early research through late-stage clinical development. Here, we are building for the future, creating a distinct R&D community based on collaboration, partnerships, and cutting-edge research across multiple modalities and therapeutic areas. We recognize that improving human health starts here and that patients rely on us. Our R&D hub merges biotech speed and agility with large pharmaceutical company quality, resources, and stability, uniting the best of both worlds to develop new medicines for patients. The Position The Applications Manager will ensure reliable, compliant and efficient lifecycle management of business-critical applications supporting facilities, building systems and enterprise operations within US R&D Operations, with primary responsibility for CMMS (Blue Mountain) and document systems. Lead application support, enhancements, user enablement and team performance to maintain operational continuity and improve system effectiveness. Align application capabilities and support services with business needs in close partnership with IT and operational stakeholders. Relationships Reports to the respective leader of US Core Facilities and Engineering Services and provides leadership to applications technicians and other assigned support resources. Partners with the Facilities Associate Director on application strategy, operational priorities, enhancement planning and resource needs. Collaborates with Facilities, IT, Finance, Procurement, Quality, EH&S and other business stakeholders on application operations, user support, enhancements and compliance needs. Works closely with the IT Department to plan and coordinate implementations, upgrades, updates and ongoing support. External relationships include software vendors, service providers and implementation partners supporting issue resolution, system changes and service delivery. Essential Functions Lead day-to-day support and operational management of CMMS (Blue Mountain), document systems, facilities and building systems and related enterprise business applications Oversee incident resolution, issue prioritization, system availability and service performance to maintain reliable application support and business continuity Coordinate troubleshooting and escalations with IT, vendors and support resources; monitor system health and recurring issues and maintain effective support procedures Manage the portfolio of application systems supporting US R&D Operations; maintain an inventory of supported systems, business owners, vendors, dependencies and support arrangements Partner with operations process owners to translate business workflows into application requirements, configuration standards and prioritized system improvements Coordinate application integrations and data exchanges with IT and vendors; monitor interface issues and resolve failures that affect operations workflows and reporting Establish data ownership and quality controls with operations stakeholders; oversee consistent master data, reporting definitions and system records to support reliable operational decisions Maintain lifecycle plans for operations application systems, including version currency, vendor support status, licensing needs and replacement priorities; coordinate capacity and resource planning with IT and Procurement Coordinate backup, recovery and continuity arrangements for operations application systems with IT and vendors; support recovery testing and confirm support coverage for critical operating periods Lead application enhancements, upgrades and related projects to improve functionality, usability and alignment with business needs Partner with IT, stakeholders and vendors to define requirements, prioritize approved initiatives and coordinate implementation and change activities Oversee testing, user acceptance, documentation and transition to ongoing support in accordance with applicable procedures Communicate project delivery status, risks, dependencies and resource needs to the Facilities Associate Director and other stakeholders Ensure users receive effective troubleshooting, clear communication, accessible documentation and appropriate training Coordinate user onboarding and guidance on application capabilities and standardized processes to strengthen adoption and operational consistency Gather user feedback, identify recurring support needs and implement improvements to user experience and application effectiveness Maintain application knowledge resources and communicate system changes and service interruptions to affected users Ensure supported applications are managed in accordance with applicable procedures, compliance requirements and data integrity expectations Coordinate access administration, configuration and change records and compliance-related activities with IT, Quality and accountable system owners Identify and escalate operational and system risks; maintain auditable documentation, support audit readiness and track corrective actions Provide leadership, coaching, development and performance management for applications technicians and other assigned personnel Set team priorities, allocate support resources and establish clear responsibilities across supported applications Oversee vendor-supported services, review service performance and resolve delivery issues with IT and Procurement as appropriate Promote collaboration, accountability and continuous improvement to maintain quality application services aligned with business priorities Physical Requirements Primarily performs office-based work, including regular computer use, application support, documentation and stakeholder meetings. May visit laboratory and facilities areas to support application users and understand operational requirements. Requires compliance with site safety procedures and use of appropriate personal protective equipment when entering designated areas. Qualifications High School Diploma or GED and 8+ years of experience required. Equivalent experience requirements for other degrees would be an Associate’s degree from an accredited university or equivalent education and 6+ years of experience, or a Bachelor’s degree from an accredited university or equivalent education and 4+ years of experience Progressive experience supporting and managing business applications, facilities or building systems, or related enterprise technologies in a complex business environment Strong knowledge of application support, system administration, issue management, change coordination and lifecycle management for CMMS (Blue Mountain), document systems, facilities and building systems and related enterprise applications Demonstrated understanding of system configuration, support processes, change management and vendor-supported environments for CMMS, document systems and related applications Strong problem-solving skills and ability to assess issues, determine priorities and implement effective solutions in a fast-paced support environment Excellent communication skills and ability to work effectively with technical teams, IT, business stakeholders and vendors on implementations, upgrades, updates and ongoing support Experience leading internal support teams and coordinating resources across multiple application areas or business processes The base compensation range for this position is $99,600 to $141,900. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors. Employees are also e