Senior Manager, Cross Delivery Unit, Business Operations Communications

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Communications & Corporate/External Affairs Job Sub Function: Internal Communications Job Category: Professional All Job Posting Locations: Raritan, New Jersey, United States of America, Spring House, Pennsylvania, United States of America, Titusville, New Jersey, United States of America Job Description: About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine We are searching for the best talent for a Senior Manager, Cross Delivery Unit, Business Operations Communications, to be located in Titusville, NJ; Raritan, NJ, or Spring House, PA. This is a hybrid position that requires you to be on site three days a week. Purpose: Serving as an integrator across the Delivery Units within the Global Development R&D organization, this person will connect business priorities, operational plans and communications; reduce duplicative efforts; and help scale effective practices across people, processes and portfolio. This person will also translate complex priorities into clear, actionable information, support Delivery Unit Heads and their leadership teams with communications needs, and help enable leadership engagement, organizational change, employee listening and measurement. As part of the Business Growth, Innovation & Advocacy (BGIA) Strategy & Operations Communications team, this role will work closely with the Cross-DU Business Operations organization to plan, coordinate and deliver business operations communications across the Global Development Delivery Units. The focus will be on strengthening alignment, streamlining communication and creating a more connected, scalable approach while allowing for the flexibility needed within individual Delivery Units and therapeutic areas. This person will also support other Global Development divisions on an as-needed basis. You will be responsible for: Partnering with Cross-DU Business Operations and Delivery Unit leaders to develop integrated business operations communication plans that advance shared priorities and support coordinated execution. Providing strategic communications counsel and execution support to all Delivery Unit Heads and their leadership teams for business priorities, leadership engagement and other communications needs. Working directly with senior leaders to understand their needs and develop integrated strategic communications plans. Strengthening alignment across Delivery Units by connecting business priorities, anticipating communications needs and coordinating messaging, planning and engagement activities, while balancing consistency with the unique needs of each Delivery Unit. Translating complex business operations priorities across people, processes and portfolio into clear, actionable content for leaders, people managers and employees. Developing high-quality content across channels, including articles, newsletters, town halls, leadership memos, executive communications, Slack and video scripts. Preparing messaging, briefing materials, talking points and meeting content that support leadership alignment and reinforce shared priorities and ways of working. Coordinating communications and engagement for cross-DU initiatives. Supporting adoption of unified frameworks, new capabilities and scalable practices, including organizational change, employee listening and after-action reviews. Planning and delivering cross-DU town halls, leadership forums and other engagement opportunities that strengthen business alignment, information sharing and connection across Delivery Units. Establishing practical metrics and feedback mechanisms to assess effectiveness and continuously improve communications and engagement. Qualifications / Requirements: Bachelor's or Master's degree in Communications, Business, Organizational Development or a related field. 8-10+ years of experience in communications, business operations, strategy execution, organizational change or a related role, preferably within the pharmaceutical industry. Experience in translating complex business information into clear, meaningful communications. Excellent written and verbal communication skills, including the ability to translate complex business and operational topics into clear, leader-ready and employee-relevant content. Demonstrated ability to operate as an integrator across teams, connect interdependent work, influence and align stakeholders across a global, matrixed organization, and bring forward thoughtful recommendations that challenge assumptions and advance decision-making. Strong planning, coordination and project management skills, with the ability to manage multiple priorities and stakeholders simultaneously. Strong editorial content development and editing skills, with experience producing executive communications and multi-channel content. Ability to balance enterprise consistency with the needs of individual business units, functions or therapeutic areas. Experience supporting organizational transformation, adoption of new ways of working and behavior change in large, complex organizations, including communicating sensitive information. Strategic thinker with a practical, execution-focused approach and the ability to identify opportunities to simplify, standardize and scale. Proficiency with Microsoft 365 tools, including Outlook, Teams, SharePoint, PowerPoint, Excel and Copilot; comfort working with AI. Proficiency in digital communications tools, including internal social communications platforms such as Slack and content management systems. Ability to drive a Credo-based culture, including an inclusive environment. Up to 20% travel, domestic and international. Preferred: Experience working within clinical development, R&D, business operations or another complex global function. Experience supporting cross-functional operating models, centers of excellence or enterprise-wide initiatives. Experience with measurement, employee listening and the use of data and feedback to improve communication and engagement. Experience supporting external communications agency relationships and scopes of work. Other relevant experiences and skills may be considered by the hiring manager when considering a candidate's eligibility. This job posting is anticipated to close on November 10th, 2026. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified cand