Compliance and Prevention Associate (Complaints Management) (Fluent German)

Job description

About the Role We are looking for a Compliance & Prevention Associate to join our Complaints Management & Prevention team on our journey to bring N26 Operations to the next level. Reporting directly to the  Complaints Compliance & Prevention Manager, you will serve as the operational engine executing regulatory remediation deliverables, conducting deep-dive Root Cause Analyses (RCA), performing data population reconciliations, and enforcing compliance checks on complaint handling output across all of our markets with focus on Germany. What You Will Do • Remediation Execution: Crucial role in audit findings compliance and remediation, working directly with auditors, remediation teams and management to assure timely delivery of projects and initiatives. • Compliance Maintenance: Draft and update Written Orders (SfOs), Work Instructions, process maps, and operational guidelines to resolve open regulatory action items. • Case-Level RCA Investigations: Perform deep-dive case investigations across different complaints’ markets to identify underlying technical, process, or operational root causes rather than surface-level symptoms. • Audit Evidence Compilation: Collect, verify, structure, and archive Test of Design (ToD) and Test of Effectiveness (ToE) evidence packages for internal and external control reviews. • Quality & Output Compliance: Support qualitative and quantitative compliance verification on complaint output, validating SLA calculations, delay communication triggers, and conflict-of-interest checks. What You Will Bring • Minimal requirements: • 4+ years of proven experience in compliance controls, assurance, banking operations or complaints management in German financial space, • full working proficiency in German language. • Background & Experience: professional experience in consulting, assurance functions, financial regulation, banking quality assurance, or audit support. • Functional & Technical Knowledge: Practical understanding of the complaint lifecycle under BaFin MaBeschwer, PSD2, and MaComp standards. Solid working experience with case management and data analysis. • Analytical Depth: Strong capability to conduct root cause investigations, trace data discrepancies across multi-system environments, and produce clear, structured process documentation. • Languages: Fluent English required as well as professional working proficiency in German. What’s in it for you: • Accelerate your career growth by joining one of Europe’s most innovative banks 🚀. • Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. • As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members. • Vacation days vary depending on your location of work. Additional day of annual leave for each year of service. • A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. • A relocation package with visa support for those who need it. Who we are?