Senior SAP SD IS-Retail Functional Consultant (Support & AMS SME)

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Your Role As a Senior SAP SD IS-Retail Functional Consultant, you will serve as a subject matter expert responsible for supporting, enhancing, and optimizing SAP Sales and Distribution processes within a large-scale retail and eCommerce environment. You will drive business continuity across sales channels by managing order-to-cash processes, supporting system integrations, resolving complex production issues, and delivering continuous process improvements aligned with retail business objectives. What will you do: Provide end-to-end support for SAP SD business processes, including sales orders, billing, deliveries, returns, cancellations, and customer refunds. Configure and maintain SAP SD functionalities such as order types, pricing procedures, tax determination, shipping rules, and billing processes. Support retail and eCommerce operations, including store sales, direct-to-consumer (DTC), dropship, Express Pick-Up, and Ship-to-Store processes. Analyze and resolve incidents related to order discrepancies, pricing issues, billing errors, stock mismatches, and process failures. Collaborate with business stakeholders and cross-functional teams supporting SAP FI, MM, Procurement, Planning, EWM, OMS, and logistics operations. Support integration between SAP SD, legacy systems, external Order Management Systems (OMS), warehouse systems, and logistics providers. Perform root cause analysis using SAP tables, transaction flows, application logs, debugging techniques, and SAP Notes. Manage configuration changes, enhancements, and support requests while ensuring compliance with governance and audit requirements. Support data migration and data loading activities from legacy and third-party systems using LSMW and related tools. Generate, validate, and support operational and management reports related to sales, billing, inventory, and order fulfillment processes. Perform SLG1 log monitoring and analysis to identify and resolve transactional and integration issues. Drive continuous improvement initiatives to enhance business process efficiency and system performance. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience: 10+ years of SAP Sales and Distribution (SD) experience with strong functional and support expertise. Experience in at least 1-2 SAP IS-Retail implementations and/or 3-4 SAP SD support engagements with SME-level responsibilities. Deep understanding of Order-to-Cash (O2C) processes within retail and eCommerce environments. Hands-on experience in SAP SD configuration, customization, and production support. Strong expertise in pricing procedures, promotions, tax configuration, returns processing, shipping processes, and billing functions. Experience supporting integration between SAP SD and SAP FI, MM, Procurement, Planning, EWM, OMS, and logistics platforms. Proven ability to analyze and resolve complex incidents using SAP tables, transaction analysis, debugging techniques, and program-level diagnostics. Working knowledge of SAP Notes for issue investigation, analysis, and resolution. Experience with legacy system integrations and master/transactional data migration using LSMW. Familiarity with SAP application logs, SLG1 monitoring, and incident management processes. Strong analytical, troubleshooting, communication, and stakeholder management skills. Ability to work independently and effectively in a fast-paced application support environment. Preferred Professional and Technical Expertise: Experience supporting SAP IS-Retail environments in large retail or omnichannel organizations. Strong understanding of retail business processes, including store operations, eCommerce fulfillment, click-and-collect, dropship, and customer return management. Expertise in SAP SD integration with SAP EWM, warehouse systems, transportation providers, and third-party logistics solutions. Knowledge of retail taxation, compliance requirements, and industry best practices. Experience supporting hybrid retail and digital commerce operating models. Familiarity with Order Management Systems (OMS) and complex order orchestration scenarios. Experience working within Application Management Services (AMS) and large-scale support organizations. Ability to troubleshoot ambiguous production issues with limited error information and drive resolution independently. Strong understanding of audit, governance, compliance, and data privacy requirements. Experience leading process improvement initiatives and recommending solutions that enhance operational efficiency and customer experience. Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helpi