Analyst II Infrastructure Services

Job description

Job Description: Key Responsibilities Support and troubleshoot enterprise macOS endpoints, including performance, application, OS, network, security and user/profile issues. Support both Apple Silicon and Intel-based Macs and macOS upgrades/readiness. Work with endpoint management platforms such as Jamf Pro, Microsoft Intune or equivalent MDM/UEM tools. Use Nexthink for device health, performance, application and employee-experience monitoring. Develop and maintain Nexthink Investigations, Dashboards, Alerts, Campaigns and Remote Actions. Identify recurring Mac issues and implement proactive monitoring and automated remediation. Develop Bash/Shell scripts for data collection, troubleshooting and remediation. Work with Service Desk, EUC, Endpoint Management and Application Support teams to improve endpoint experience. Mandatory Skills 2–4 years of hands-on macOS support/engineering experience in an enterprise environment. Strong macOS troubleshooting and command-line skills. Good Bash/Shell scripting knowledge. Experience with Jamf Pro, Microsoft Intune or similar endpoint management tools. Knowledge of device configuration, application deployment, patching and compliance. Preferred Skills Hands-on knowledge of Nexthink, particularly:Investigations and Dashboards Remote Actions Campaigns and Alerts Device/application performance analytics DEX monitoring and proactive remediation Python, PowerShell or JavaScript knowledge is an added advantage. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.