Group Lead – Content Approval Excellence & Content Operations

Job description

Group Lead – Content Approval Excellence & Content Operations Hiring Manager: Head – Scientific Communications, Medical Information & Graphics – Medical Hub Location: Hyderabad % of travel expected: As per business need Job type: Permanent and Full time About the job Our ambition: deliver best-in-class enterprise services enabling Sanofi to chase the miracles of science to improve people's lives. Sanofi has been building the foundations of enterprise services over the past few years. With the creation of the global business unit Business Operations two years ago, we have elevated our commitment to innovation and excellence. Our Team Sanofi Global Hub (SGH) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions. SGH strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations in Sanofi, Globally. Our critical success factors: We have identified three key drivers: 1.Community - Building a vibrant team that will attract and engage talent, with four global hubs. 2.Excellence - Simplifying, standardizing and continuously improving processes to capture synergies, scale effects and productivity improvements. 3.Digitalisation - Enabling transparency, data-driven decision-making support, agility and rapid innovation across Sanofi's entire value chain. Main responsibilities: The overall purpose and main responsibilities are listed below: Provides functional and operational leadership to the Scientific Communications Operations team and Capabilities & Practices operating model, acting as the domain expert for the relevant activities within these teams, engaging stakeholders, developing the team members, and acting as a strategic thought partner aligned with the vision of the Sci Comms team. The Group Lead – Content Approval Excellence & Content Operations is accountable for designing, governing and continuously improving the operating framework that enables high-quality, efficient and scalable delivery across Scientific Communications. The role brings together content operations, scientific/content standards, process excellence, quality-at-source principles, workflow governance and technology-enabled ways of working to create a seamless end-to-end content lifecycle. The role partners closely with BO Sci Comms Leads, Medical Information, Creative, Digital/Technology, Operational Readiness, Learning & Development, Global Process Lead/GOP Owner and global Sci Comms stakeholders to enable first-time-right quality, predictable delivery, reduced rework and sustained excellence. The role also serves as the functional owner of the Scientific Communications quality management framework, integrating capabilities, preventive controls, independent monitoring, issues, and continuous audit readiness. This role is accountable not simply for running existing processes, but for continuously challenging, redesigning and improving how work is performed, embedding quality at source and leveraging technology to drive innovation and improve quality, speed, scalability and trust. Essential job duties and responsibilities: Acts as a strategic thought partner to the Hub Function Head of Sci Comms, MI, Graphics and Creativity aligned with the vision of the function. A trusted executive partner who anticipates needs, brings structure to complexity, communicates effectively and ensures priorities translate into timely action—allowing the Function Head to focus on strategic leadership and business outcomes. Content Operations Management: Own the operational framework enabling effective delivery across the content lifecycle—from project brief through creation, review, approval and completion. Establish clear end-to-end workflows, roles, decision rights and handoffs. Oversee content/project operations and ensure effective workflow coordination, disciplined project execution and data records, prioritization, capacity visibility and delivery governance. Define operational service levels and performance expectations; identify and eliminate unnecessary handoffs, duplicate activities and administrative burden. Establish scalable operating practices across therapeutic areas and content types and oversee relevant operational services within the function’s remit. Own the project management support for the Sci Comms delivery ensuring the end-to-end effective project delivery of the designated publication/medical education deliverable across all phases. Capabilities & Internal Control Framework Management: Own the design, governance and continuous improvement of a risk-based Scientific Communications Quality Management Framework, integrated with the end-to-end content operating model and applicable internal requirements. Define controlled scientific/content standards, authoring and technical review standards, quality-at-source controls and role-specific control responsibilities. Connect the established competency framework to a documented qualification pathway: foundational training, shadowing, supervised live work, assessment, authorization for independent work and ongoing proficiency monitoring. Define consistent qualification criteria, evidence requirements, reassessment triggers and project-role/risk-tier eligibility rules; partner with people managers who retain accountability for individual qualification decisions. Design and establish risk-based management quality monitoring, including independent sampling of content and workflow records to verify that required controls operated effectively—not merely that the final asset was acceptable. Define quality issue taxonomy, assessment criteria, trend analysis and escalation triggers, distinguishing scientific/content issues from process-control failures; align severity and escalation pathways with relevant leads and owners. Lead root-cause analysis of systemic quality failures and coordinate corrective/preventive improvements, documented ownership, follow-up sampling and effectiveness verification. Establish periodic management monitoring reviews, with clear reporting of qualification coverage, first-time-right quality, issue trends, control adherence, repeat findings and corrective-action effectiveness. Enable continuous audit readiness through controlled playbooks, qualification and training evidence, traceable workflow/review records, monitoring logs, action registers and documented management oversight, aligned to Sanofi records requirements. Ensuring quality assurance remains proportionate to scientific risk and avoids unnecessary duplicate checks or new administrative handoffs. Sci Comms Content Systems, Digital & AI Integration: Act as the Hub Medical Communications champion for content workflow requirements within Veeva and associated content systems. Continuous evaluation of business requirements for efficient authoring, reference management, review and approval Veeva workflows. Identify opportunities for workflow automation and system-enabled quality controls. Partner with Digital/IT/Innovation leads, product owner, and other appropriate functions on configuration and technology implementation, while retaining clear boundaries between business-process ownership and technical system ownership. Partner with Analytics for content/workflow metrics to identify bottlenecks, adoption gaps and opportunities. Knowledge Management Ecosystem Lead implementation and adoption of new processes across teams. Partner with people managers to identify recurring capability gaps and embed sustainable improvements. Build a culture of accountability, continuous improvement and operational discipline. Define and monitor measures including first time-right rate, review comments/rework, quality issues, cycle time, time to first draft, review/approval cycles. Translate operational data into actionable insights, root-cause interventions and