Field Service Engineer - Northern Ireland

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Within the Materials and Structural Analysis (MSD) Division, we develop and deliver high-performance electron microscopy, focused ion beam, and microanalysis solutions that enable customers to see, analyze, and understand materials at the nanoscale. Our innovative technologies support semiconductor manufacturing, materials science research, and quality control across industries worldwide. Role summary As a Field Service Engineer at Thermo Fisher Scientific based in Northern Ireland, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments within the semiconductor market. Working with customers across the semiconductor industry, you'll install, maintain, troubleshoot, and repair Scanning Electron Microscopes (SEM), Focused Ion Beam (FIB) and Transmission Electron Microscopes (TEM) systems while providing exceptional customer service. This position offers opportunities to work with advanced electron microscopy technology while contributing to semiconductor innovation and manufacturing excellence. Location: Please note that the successful candidate must be located in the Derry/Londonderry area. Relocation is not supported. Responsibilities Install, maintain, troubleshoot, and repair advanced electron microscopy systems, including SEM, FIB, and TEM, at customer sites. Perform preventive and corrective maintenance to ensure optimal equipment performance and minimize downtime. Diagnose and resolve complex technical issues involving electronic, mechanical, vacuum, and high-voltage systems. Provide on-site and remote technical support, ensuring timely resolution of customer issues. Build strong customer relationships by delivering excellent service and technical guidance. Collaborate with internal engineering and technical support teams to resolve complex issues. Maintain accurate service documentation and ensure compliance with safety, quality, and cleanroom standards. Manage service activities effectively and travel to customer sites as required. Requirements Advanced Degree, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field Experience with semiconductor manufacturing equipment and processes preferred Experience with Scanning Electron Microscopes (SEM), FIB, and/or TEM systems highly desirable Additional relevant certifications are advantageous Experience documenting service activities and preparing detailed reports Demonstrated success in meeting customer satisfaction goals Skills Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level Experience with ultra-high vacuum systems and high voltage equipment preferred Excellent customer service and communication skills, both written and verbal Strong organizational and time management capabilities Proficiency with Microsoft Office suite and service management software Ability to read and interpret technical documentation and schematics Valid driver's license and ability to travel up to 30% within assigned territory across Ireland, UK and potentially surrounding regions Physical ability to lift up to 50 lbs and work in various cleanroom and laboratory environments Proficiency in English required; additional languages beneficial Strong problem-solving abilities and capacity to work independently Adherence to safety protocols and quality standards, including cleanroom procedures Ability to effectively train and support customers on equipment operation