Noida Associate Software Engineer

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role Deliver technical support over the phone/chat for software (Windows OS, drivers), hardware, peripherals (printers, scanners, etc.), and basic network issues. Diagnose and resolve technical issues efficiently, aiming for First Call Resolution (FCR) . Handle frustrated or angry callers with patience, empathy, and professionalism. Drive Customer Satisfaction (CSAT) by ensuring timely and effective resolution of issues. Document all customer interactions and troubleshooting steps accurately in the ticketing system. Escalate unresolved issues to higher-level support when necessary, following defined protocols. Maintain high levels of productivity and adherence to service level agreements (SLAs). Your Profile This is a 24x7 Level 1 IT Service Desk role. The role primarily supports Indian evening and night shifts. Ability to multitask and work in a fast-paced environment. Prior experience in a voice-based technical support role is preferred. Willingness to work in night shifts aligned with US time zones. Willingness to work in rotational shifts with rotational week offs Windows operating systems (installation, updates, error resolution) Device drivers and software compatibility Hardware components and peripheral troubleshooting Basic networking (Wi-Fi, LAN, IP configuration) Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion. Make it real | www.capgemini.com Ref. code: 574786 Posted on: 4 Nov 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Noida, IN Brand: Capgemini Professional Community: Software Engineering Apply now » Apply Now Start applying with LinkedIn Please wait... Find similar jobs: All rights reserved by Capgemini. Copyright © 2025 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn