Principal - Product Owner for Biometric Authentication Solution

Job description

About the Team: Global Supply Chain is the backbone of GSK’s internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise. Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK’s integrity and reputation globally. By joining this team, you’ll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward. Job Purpose The Principal - Product Owner for Biometric Authentication Solution is responsible for maximising the value of a Biometric Solutions product by translating business needs into a prioritised backlog and leading delivery across the product lifecycle, within strategic and financial guardrails set by the Product Manager and Product Domain Lead. The role works closely with business stakeholders to define outcomes and ensure delivered functionality is usable, secure, compliant, supportable and aligned to product strategy. The Product Owner for Biometric Authentication Solution guides Product Analysts and works with Engineers, Architects, Testers, Service teams and external partners to ensure requirements are clear, value-driven and data-informed. The job holder makes day-to-day backlog and acceptance decisions, oversees iterative delivery and uses product performance information to improve adoption, stability, user experience and operational readiness. The role is accountable for maintaining clarity of scope and decision making throughout discovery, refinement, design, testing, release and operation. Strategic investment, major architecture and cross-product trade-offs are escalated to the Product Manager or Product Domain Lead in line with agreed decision rights. Key Responsibilities: Partner with business stakeholders to understand functional needs, refine requirements and define product outcomes within guardrails set by the Product Man ager and Product Domain Lead. Own and manage the product backlog, ensuring epics, features and user stories are well defined and supported by relevant data on value, users, cost, risk, dependencies and process impact. Make backlog prioritisation decisions based on value, cost, risk, business continuity and resource capacity, escalating strategic trade-offs in line with the agreed RACI. Lead product delivery activities, guiding Product Analysts and working with Engineers, Architects and Testers to ensure solutions are fit for purpose, secure, compliant, supportable and aligned to standards. Lead refinement, demonstrations, acceptance and release decisions and maintain clear traceability from business outcome through requirement, test and delivered change. Drive operational readiness using a structured checklist covering support model, training, continuity, configuration, runbooks, release notes, validation evidence and user onboarding. Define and maintain the product performance dashboard, tracking adoption, process outcomes, cycle time, stability, defects, user experience and support effort. Ensure product changes follow required security, data, quality, validation, change and regulatory controls and obtain specialist approvals where required. Builds working knowledge of the biometric platforms in scope and flags obvious opportunities (for example adoption gaps, authentication use cases) to the Product Manager with guidance. Support Architects in assessing design options and manage cross-product dependencies, interface impacts and release sequencing. Act as an escalation point for the product team and business users on functional product issues and guide resolution within agreed guardrails. Coordinate supplier delivery and hold external partners accountable for quality, documentation, knowledge transfer and product outcomes. Promote agile, iterative, value-driven and data-led delivery and use feedback and performance insights to continuously improve the product. Collaborates effectively with AI / ML engineers, data scientists, architects and security teams to turn biometric requirements into robust models, APIs, and services. Basic qualifications: Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business, Life Sciences or a related discipline, or equivalent relevant experience. Typically 5+ years of experience in Product Ownership, business analysis, digital solutions, technology delivery or process-led technology roles. AI, agile delivery, business analysis, change, process improvement or service management certifications are desirable. Product lifecycle management, requirements gathering, backlog and acceptance management, agile/iterative delivery, user-centred design, adoption, and continuous improvement. Enterprise technology, data, integration, security and service principles, with experience in biometric solutions (Nymi Bands, Windows Hello, etc.) and understanding of regulated manufacturing, supply chain, quality, and laboratory environments. Proven experience defining and prioritising epics, features, user stories and acceptance criteria and managing a product backlog. Experience working directly with business stakeholders to translate needs into feasible, value-led technology changes. Demonstrated ability to prioritise based on value, process impact, risk, cost, capacity and technology dependencies. Experience guiding Product Analysts, Engineers, Architects and Testers through refinement, design, testing, release and adoption. Experience applying security, data protection, quality, validation, change and service-readiness controls. Experience defining product performance measures and using user, process, stability and service insights to improve outcomes. Experience working in agile or iterative delivery environments and coordinating suppliers or external delivery partners. Hands-on experience using AI tools in day-to-day product work (e.g. copilot tools, AI assistants, analytics platforms, experimentation tooling) to accelerate discovery, backlog refinement, and stakeholder communication. Experience leading cross-functional squads (product, engineering, data/ML, security, compliance) to deliver AI-driven features from discovery through scale-up. Preferred qualifications: Clear written and verbal communication, with the ability to explain product decisions and technology constraints to non-technical stakeholders. Strong facilitation skills for discovery, backlog refinement, prioritisation, demonstrations and acceptance discussions. Analytical judgement to balance value, risk, cost, complexity, urgency and operational impact. Ability to interpret process information, user feedback and product data to identify improvements. Working understanding of architecture, integration, data, security, validation, service and operational readiness. Strong organisation, traceability and documentation discipline. Collaborative approach and ability to work across global, cross-functional and supplier teams. Commitment to user-centred, capability-led and technology-agnostic solutions. #AGTech #GSK-LI Skills Agile Methodology, Cross-Functional Teamwork, Data Analysis, Design Thinking, DevOps, Prioritization, Product Development Research, Product Roadmapping, Project Management, Return on Investment (ROI), Software Development, Strategy Deployment, User Experience (UX), User Interface (UI) Design Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disea