Intern Field Service Planner

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The Technical Service team supports the delivery of service solutions that help healthcare providers maintain the performance and reliability of Medtronic technologies. As a Field Service Planner Intern, you will support the coordination and administration of field service operations across the region. This role provides hands-on exposure to service planning, scheduling, contract administration, and customer support processes while working closely with experienced service professionals. The internship offers an opportunity to develop organizational, communication, and operational skills within a healthcare technology environment. Internship details: Start date:  December 2026 Duration: 6 months (with possibility to extend) Working hours: 40 h/week with flexibility (exams and holiday period) Working model: hybrid Location: Jeddah Responsibilities may include the following and other duties may be assigned: Coordinate and schedule service activities for Field Service Engineers to support timely customer service delivery. Monitor engineer calendars and adjust schedules to address priority requests, conflicts, or operational changes. Create and maintain service contract records, ensuring accuracy and completeness of system data. Track field service activities and update service-related documentation within internal systems. Follow up on open service requests and support timely closure of service jobs. Communicate with internal stakeholders regarding service schedules, job status, and administrative updates. Prepare routine reports and assist with tracking service performance metrics. Support continuous improvement initiatives related to service planning and coordination processes. Required Knowledge and skills: Graduated recently with Bachelor's or Master's degree Fluent in English and Arabic, with the ability to communicate effectively in both written and spoken formats Proficiency in Microsoft Office applications, including Excel and Outlook Experience managing multiple tasks, priorities, and deadlines in an organized manner Strong attention to detail and accuracy when working with data and documentation. Would be a plus: Familiarity with service management software or Customer Relationship Management (CRM) systems Internship, project, or academic experience in customer service, operations, logistics, administration, or service coordination Advanced Microsoft Excel skills, including data analysis and reporting Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. ‌ ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. Benefits & CompensationMedtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. ‌