Warranty Customer Support Specialist with German and English language

Job description

We are looking for a customer-focused Warranty Customer Support Specialist to join our team. In this role, you will support customers throughout the warranty process, providing clear information, resolving inquiries, and ensuring warranty cases are handled accurately and efficiently. You will be an important point of contact for customers and will work closely with internal teams and service partners to deliver a smooth and positive customer experience. Key Responsibilities: Handle customer inquiries related to warranty claims, product issues, repairs, replacements, and warranty coverage via inbound and outbound calls. Guide customers through the warranty claim process and explain applicable procedures and requirements. Review warranty requests and supporting information to ensure cases are complete and accurately documented. Create, update, and track warranty cases in the relevant customer service or CRM system. Keep customers informed about the status and next steps of their warranty cases. Coordinate with service centers, repair partners, logistics providers, and internal teams when needed. Investigate customer concerns and provide appropriate solutions in line with warranty policies and procedures. Maintain accurate records of customer interactions, decisions, and case outcomes. Contribute to a high level of customer satisfaction by providing professional, timely, and empathetic support. Required knowledge: Excellent knowledge of both German and English language – C1. Strong communication skills, both verbal and written. Ability to work independently, organize, and prioritize own tasks effectively. Teamwork capabilities – knowledge sharing, providing/seeking guidance and advice when needed. General computer literacy – MS Office. Work experience in customer service will be considered an advantage. Benefits: We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes: Career Counselling Additional paid time off Hybrid working model - Sofia & Plovdiv Remote working model - Varna, Burgas, Ruse Flexible benefits Luxury health & dental insurance Life insurance Food vouchers Fuel card Multisport cards Employee Assistance Program Bonuses for special occasions Options to buy shares About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.