Senior Project Manager (Marketing Operations)

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Senior Project Manager (Marketing Operations) Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Global Business Service Center team is looking for a multi-skilled Senior Project Manager to partner with Global Marketing to support the day-to-day operations of the Services Business - Marketing Operations who will double up as an analyst . The ideal candidate is passionate about Marketing Operations, highly motivated, intellectually curious, analytical, extremely organized and possesses an entrepreneurial mindset. Role In this position, you will: • Be responsible for the day to day operations management of marketing tickets managed through one of the standard work management systems like Adobe Workfront, Monday.com etc. • Partner with internal marketing analysts, leaders to manage tickets, requests, track status, and report issues and weekly, monthly status. • Lead end-to-end project management for specific projects and operations, reviewing intake requests, validating expected deliverables, and managing the overall schedule, timeline, and communication with stakeholders to ensure proper delivery. • Own formatting and publishing of material, maintaining and updating material every month. • Create Salesforce, Adobe Workfront and Monday reports and manage the connectivity with other teams on PM platforms. • Track all incoming engagement requests, inputting performance metrics and tracking value for each engagement. • Create monthly and quarterly performance reports based on provided templates and guidance. All About You The ideal candidate for this position should: • Have project management experience + an analyst level experience, working on medium to arge-scale, cross-functional initiatives. • Have experience applying the project management lifecycle to complex, multi-workstream projects. • Be comfortable in a chaotic, fast-paced environment, marketing operations styled with competing priorities and deadlines. • Have a strong commitment to quality control with focus on data integrity and compliance. • Possess excellent communication (written, oral and presentation) and interpersonal skills. • Possess a strong problem-solving ability, attention to detail, and a well-defined work ethic. • Possess a sense of urgency and a customer service focus. • Have knowledge in Microsoft software such as Outlook, Word, Excel, and PowerPoint. Corporate Security Responsibility Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must: • Abide by Mastercard’s security policies and practices; • Ensure the confidentiality and integrity of the information being accessed; • Report any suspected information security violation or breach, and • Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. NOTE: Candidates go through a thorough screening and interview process. There is no need to include all preferred skills in the job description. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.