Connectivity Support Representative

Job description

Conceptual Proactive Problem-Solver Strategic Technologically Savvy Visual Thinker <meta data-json="{"ModuleType":13,"ApplyButtonText":"Apply","JobDetailsAlign":0,"JobDetailsDate":0,"JobDetailsJobTypeId":1,"JobDetailsSelectedDate":"2026-11-03T20:31:59.868Z","JobDetailsJobDateFormat":0,"JobDetailsJobLabelId":"Job ID","JobDetailsJobDatePosting":"Date posted","JobDetailsDescriptionFormat":0,"ShowApplyLater":false,"ShowApplyMobile":true,"ShowApplyLaterMobile":false,"ShowApplyLaterWeb":false,"ApplyLaterText":"Apply Later","ApplyLaterAlign":0,"ApplyLaterSubject":"[[JOB_TITLE]] at [[COMPANY_NAME]]","PublishedCandidateCardPageId":null,"ReferrerPageId":null,"ReferrerPageButtonText":"","ShowSavedJobsIcon":false,"IconLabel":"Save for Later","OverrideCandidateCard":false,"ModulePageType":2,"ModulePageName":"AJD - Design 1","DisplayJobDateFormat":"MM/dd/yyyy","JobDetailsSelectedId":"JR0145734","ApplyUrl":"https://mckesson.wd3.myworkdayjobs.com/External_Careers/job/USA-VA-Remote/Connectivity-Support-Representative_JR0145734/apply","JobDescription":"\u003Cp style=\u0022text-align:left\u0022\u003EMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve \u2013 we care.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:left\u0022\u003EWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow\u2019s health today, we want to hear from you.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003EKey Responsibilities:\u003C/b\u003E\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cul\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003ERespond to customer inquiries and issues related to\u00A0third-party\u00A0connectivity via phone, email, and chat in\u00A0a timely\u00A0and professional manner.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EDiagnose and troubleshoot connectivity problems, including\u00A0EDI and cXML.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EGuide customers through step-by-step solutions to resolve connectivity problems.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003ECollaborate with internal teams, including IT and engineering, to resolve complex issues.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EDocument and track customer issues, resolutions, and follow-up actions in the ticketing system.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EProvide feedback and recommendations for improvements to products and services based on customer interactions.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EStay updated with the latest technology trends and product updates to provide informed assistance to customers.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EAssist\u00A0in the development and maintenance of knowledge base articles and support materials.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EParticipate in ongoing training to enhance technical skills and service delivery.\u00A0\u003C/li\u003E\u003C/ul\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cb\u003E\u003C/b\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003EQualifications:\u003C/b\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003E\u003Cul\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EHigh school diploma or equivalent; a degree in IT or a related field is preferred.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EAt least one year of professional experience in a technical support or customer service role, preferably within a connectivity or telecommunications environment.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EStrong understanding of networking concepts, including\u00A0EDI and cXML.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EExcellent verbal and written communication skills.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EAbility to work independently and as part of a team.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EStrong analytical and problem-solving skills.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003ECustomer-focused with a friendly and professional demeanor.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EAbility to manage multiple tasks and prioritize effectively.\u00A0\u003C/li\u003E\u003C/ul\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cb\u003E\u003C/b\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003EWorking Conditions:\u003C/b\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003E\u003Cul\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EAbility to work in a fast-paced environment.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EAvailability to work flexible hours, including evenings and weekends, if\u00A0required.\u00A0\u003C/li\u003E\u003C/ul\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u003Cb\u003E\u003C/b\u003E\u003C/p\u003E\u003Cp\u003E\u003Cb\u003EBenefits:\u003C/b\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003E\u003Cul\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003ECompetitive salary and performance-based incentives.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EHealth, dental, and vision insurance.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EPaid time off and holidays.\u00A0\u003C/li\u003E\u003Cli style=\u0022color:#3b3b3b !important\u0022\u003EOpportunities for professional development and career advancement.\u00A0\u003C/li\u003E\u003C/ul\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Cp\u003E\u003Cb\u003EAbout MMS\u003C/b\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cp\u003EMcKesson Medical-Surgical (MMS), which is expected to become Wellverse in early 2027, is a subsidiary and publicly reported segment of the McKesson Corporation. MMS distributes medical-surgical supplies, pharmaceuticals, diagnostic equipment and supplies, along with other solutions and services to virtually every type of healthcare setting and provider outside of the traditional hospital. These markets \u2013 often referred to as Alternate Care or Non-Acute Care \u2013 include physician offices, surgery centers, long-term care providers, laboratories, home health and hospice agencies, health systems, government facilities and online marketplaces and retailers.\u003C/p\u003E\u003Cp\u003EAlternate Care markets are growing rapidly, and MMS is proud to be a leader in this space. With a team of approximately 8,000 employees, a network of 15 distribution centers and approximately 900 delivery vehicles, we collaborate with more than 2,200 leading manufacturers and serve over 200,000 customer accounts across the U.S. Our catalog includes more than 270,000 SKUs of branded and private-label medical-surgical products \u2013 from bandages to specialty pharmaceuticals and COVID-19 tests.\u003C/p\u003E\u003Cp\u003E\u003C/p\u003E\u003Cp\u003EWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations