Senior Clinical Account Specialist Ottawa (ON) and Kingston (ON) - Johnson & Johnson MedTech, Electrophysiology

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: MedTech Sales Job Sub Function: Technical Sales - MedTech (Commission) Job Category: Professional All Job Posting Locations: Ottawa, Ontario, Canada Job Description: We are currently recruiting for a Senior Clinical Account Specialist based in Ontario to cover the Ottawa (ON) and Kingston (ON) territories. About J&J MedTech Fuelled by innovation at the intersection of biology and technology, J&J MedTech is developing the next generation of smarter, less invasive and more personalized treatments. Within J&J MedTech Electrophysiology, we are committed to advancing the diagnosis and treatment of cardiac arrhythmias through innovative technologies, clinical expertise and meaningful partnerships with healthcare professionals. The Senior Clinical Account Specialist plays an important role in this mission by providing advanced clinical and technical expertise, supporting healthcare professionals during electrophysiology procedures and helping customers successfully adopt and optimize J&J MedTech Electrophysiology technologies. Visit J&J MedTech to learn more. The Senior Clinical Account Specialist is an experienced clinical and technical leader responsible for providing expert procedural support across the J&J MedTech Electrophysiology portfolio. This individual serves as a trusted clinical partner to physicians, nurses and technologists while supporting complex electrophysiology procedures, customer education, technology adoption and account development. As a senior member of the field team, the Senior Clinical Account Specialist also plays an important role in mentoring and developing Clinical Account Specialists, supporting the successful introduction of new technologies and partnering with Product Specialists and other cross-functional colleagues to advance customer and business objectives. Key Responsibilities Advanced Clinical & Procedural Support Provide expert clinical and technical support to physicians and healthcare professionals on the safe and effective use of the CARTO 3 System during electrophysiology procedures. Provide advanced procedural support across a broad range of cardiac arrhythmias and complex electrophysiology procedures. Demonstrate advanced expertise across the J&J MedTech Electrophysiology product portfolio, including three-dimensional mapping, diagnostic and ablation catheters, intracardiac echocardiography (ICE) catheters, and radiofrequency (RF) and pulsed field ablation (PFA) technologies. Support customers in optimizing mapping, ablation and procedural workflows based on clinical needs and appropriate product utilization. Anticipate, troubleshoot and resolve clinical, technical and equipment-related issues to support efficient procedures and a high-quality customer experience. Maintain focus and provide continuous clinical and technical support throughout live cardiac procedures in electrophysiology laboratory and operating room environments. Customer Partnership & Account Leadership Serve as a key clinical point of contact for assigned hospital accounts and develop trusted relationships with electrophysiologists, nurses, technologists and other healthcare professionals. Develop a deep understanding of customer needs, clinical workflows and account priorities to provide relevant clinical and technical solutions. Deliver customer education, clinical in-services, product training and presentations to new and existing customers. Support equipment troubleshooting, inventory-related activities and other clinical account requirements as appropriate. Partner closely with the Product Specialist and broader field team to manage account relationships strategically and support business and market share growth objectives. Identify clinical opportunities within customer accounts and collaborate with commercial partners to support appropriate technology adoption and utilization. Represent J&J MedTech Electrophysiology professionally with customers and at relevant educational programs, conferences and industry events. Clinical Leadership & Team Development Serve as a senior clinical and technical resource for Clinical Account Specialists and other members of the field organization. Mentor and coach Associate Clinical Account Specialists and Clinical Account Specialists to strengthen clinical knowledge, technical competency, procedural confidence and troubleshooting skills. Support onboarding, field training, clinical competency development and continuing education initiatives. Share clinical best practices and procedural knowledge across the team to promote consistency and clinical excellence. Provide leadership during challenging or complex clinical situations and demonstrate sound judgement, professionalism and accountability. Collaborate with Clinical Team Managers and other field leaders to identify opportunities for clinical development and knowledge sharing across the team. New Technology Introduction & Adoption Play a key role in the successful introduction, implementation and adoption of new J&J MedTech Electrophysiology technologies. Support new technology launches through advanced case coverage, customer education, presentations, hands-on training and field support. Facilitate peer-to-peer learning and knowledge sharing among clinical team members to build competency with new products and technologies. Gather and communicate meaningful physician and customer feedback to appropriate internal partners. Collaborate with Sales, Marketing, Professional Education, Commercial Education and other cross-functional stakeholders to support effective technology adoption. Demonstrate leadership in helping customers integrate new technologies into clinical workflows. Business & Cross-Functional Partnership Work collaboratively with Product Specialists and field leadership to support territory and account objectives. Combine strong clinical expertise with an understanding of customer and business needs to identify opportunities for growth. Communicate customer insights, clinical trends and opportunities to appropriate cross-functional partners. Support customer engagement initiatives that demonstrate the clinical and procedural value of J&J MedTech Electrophysiology technologies. Maintain strong working relationships across Clinical, Sales, Marketing, Professional Education and other internal teams. Qualifications Required Qualifications University degree in Health Sciences, Biomedical Engineering, Engineering, Business or a related discipline, or a Cardiology Technologist diploma. Minimum of 5 years of relevant clinical, technical, research or medical device experience, preferably within a patient-care, hospital or electrophysiology environment. Strong knowledge of cardiac electrophysiology, including arrhythmia mechanisms, mapping strategies, ablation techniques and catheter-based technologies. Demonstrated experience supporting electrophysiology procedures and working effectively with physicians, nurses and technologists in a live procedural environment. Strong clinical and technical problem-solving skills with the ability to troubleshoot effectively in time-sensitive procedural situations. Demons