Remote Support Intern

Job description

JOB DESCRIPTION:Core job responsibilities: This position within the Abbott Diagnostics Remote Services and Support team provides internship-level support to ensure accurate and timely assistance to customers across supported markets. The Remote Support Intern will work under close supervision and guidance, gaining hands-on exposure to remote support operations, customer engagement, and case management processes. Support the remote support team during customer interactions (phone, chat, and email) through shadowing and assisted handling. Assist with collecting customer information, documenting cases accurately, and updating records in the appropriate systems. Learn to identify and assess basic hardware, software, and reagent-related issues, escalating as required. Support follow-up activities on open cases and assist with coordination across off-hours teams and local country teams. Assist with instrument monitoring via dashboard visualization platforms and escalate observations under guidance. Participate in proactive analysis and improvement initiatives as part of learning and development. Adhere to established procedures, quality systems, and compliance requirements at all times. Core Job Responsibilities Support implementation and maintenance of quality system requirements as instructed. Assist senior team members in customer phone support activities and instrument monitoring (training and guidance provided). Collaborate with cross-functional teams during learning activities and assigned tasks. Uphold professionalism and customer-focused behaviors during all interactions. Key Performance Metrics Accuracy and completeness of case documentation Responsiveness and professionalism in customer interactions Adherence to procedures, training completion, and learning progress Education and experience: (indicate minimum and why it is required): Undergraduate students or recent graduates pursuing or having completed studies in Biomedical Engineering, Clinical Laboratory Science, Biology, Biochemistry, Life Sciences or related disciplines. The ideal candidate demonstrates strong communication skills, a willingness to learn, and the ability to work collaboratively in a team-oriented environment. Proficiency in English is required as training, documentation, and ticketing systems are conducted in English. The base pay for this position is N/AIn specific locations, the pay range may vary from the range posted. JOB FAMILY:Administrative Support DIVISION:CRLB Core Lab LOCATION:Malaysia > Selangor : Imazium, No. 8, Jalan SS 21/37 ADDITIONAL LOCATIONS: WORK SHIFT:Standard TRAVEL:No MEDICAL SURVEILLANCE:Not Applicable SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)