Sr. Associate Strategic Planning & Operations

Job description

Career CategoryBusiness DevelopmentJob DescriptionJoin Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Associate, Strategic Planning and Operations (SPO), Engineering What you will do The Senior Associate supports Global Engineering with a primary focus on leading the Engineering Safety and Compliance Training Program. The role oversees program execution, role-based training assignments, Engineering training metrics and integrated service provider (ISP) training key performance indicators (KPIs). It partners with Engineering leaders, corporate training teams and cross-functional stakeholders to maintain compliance, strengthen training culture and improve program effectiveness. The role also contributes to broader SPO initiatives, including performance and career development learning activities, as business priorities require. The Senior Associate leads through program ownership, project management and influence across teams. Key responsibilitiesResponsibilities include, but are not limited to, the following: Training program leadership and complianceLead execution of Engineering’s Safety and Compliance Training Program, translating business and enterprise requirements into clear plans, priorities and follow-up. Promote accurate, role-based training assignments across Engineering by partnering with functional managers to align requirements with job responsibilities and qualifications. Monitor learner adherence, completion, overdue assignments and other established Engineering metrics; identify risks and coordinate corrective actions. Oversee integrated service providers’ (ISPs’) training performance, including applicable KPIs and service level expectations; review results and follow up on gaps with provider and Engineering partners. Manage training requests from initiation through resolution. Provide guidance to learners, managers and stakeholders, and lead training office hours to answer questions and help resolve issues. Maintain current training resources and communications on SharePoint and Microsoft Teams. Metrics, governance and program effectivenessGenerate and review daily, weekly and monthly reports, as needed, and maintain Tableau dashboards and related reporting tools. Translate training data, KPIs and stakeholder feedback into insights, recommendations and actions. Present in governance forums and prepare leadership updates and compliance metrics that give leaders visibility into program performance, risks, dependencies and decisions, including mandatory training measures tracked at the executive vice president (EVP) level. Identify trends and leading indicators, and recommend improvements to program effectiveness, adoption, outcomes and business value. Support cross-functional projects and broader SPO initiatives, including performance and career development staff learning activities, by coordinating stakeholders, milestones, dependencies, risks and follow-through from planning through execution as priorities evolve. Identify opportunities to simplify, standardize, digitize or improve training and operational processes. Partner with stakeholders to implement sustainable improvements and support adoption of new tools, processes and operating practices. Preferred QualificationsBachelor’s degree and relevant professional experience in training and development, learning operations, business operations, program or project management, organizational effectiveness or a related field. Experience leading or coordinating training programs, strategic initiatives or complex cross-functional projects. Experience with training metrics, compliance measures, KPIs, dashboards or operational performance reporting. Strong project management, analytical, organizational and problem-solving skills. Ability to communicate data, requirements, risks and recommendations clearly to varied audiences. Ability to build partnerships and influence across teams without formal authority. Strong written and verbal communication, presentation and facilitation skills. Ability to manage changing priorities and multiple concurrent initiatives. Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams and SharePoint. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The strategic professional we seek will possess these qualifications. Basic Qualifications Master’s degree in Learning and Development,  Human Resources, Organizational Development, Business Administration, Engineering, or a related discipline OR Bachelor’s degree in one of these disciplines and 2 years of training and development, learning operations, compliance training, or program/project management experience OR Associate’s degree and 6 years of training and development, learning operations, compliance training, or program/project management experience OR High school diploma/GED and 8 years of training and development, learning operations, compliance training, or program/project management experience Additional Preferred qualificationsExperience supporting Engineering, Manufacturing, Operations, Quality or another technical organization. Experience with mandatory or compliance training in a regulated biotechnology, pharmaceutical or life sciences environment. Experience overseeing ISP or vendor performance, service expectations or training KPIs. Experience developing business intelligence dashboards using Tableau, Microsoft Power BI or similar tools and turning data into actionable insights. Experience preparing recommendations and decision materials for senior leaders or governance forums. Experience with process improvement, digitization, automation, transformation or change management. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, based on eligibility, comprising of health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities that may include: A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan Stock-based long-term incentives Award-winning time-off plans Flexible work