Commercial Excellence Lead Multiple Locations Category: Marketing and Commercial Operations

Job description

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To be notified when applications are available again, please share your contact information here. --> Skip to main content Job Posting Find jobs for Location Radius Commercial Excellence Lead Petaling Jaya, Malaysia Petaling Jaya, Malaysia| Jakarta, Indonesia Apply Now Job ID R0193253 Category Marketing and Commercial Operations Subcategory Marketing and Commercial Operations,Commercial,Marketing and Commercial Operations,Commercial Business Unit Global Portfolio Division By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description OBJECTIVES / PURPOSE Drive Sales Force Effectiveness and Commercial Excellence for Vaccines business units in Malaysia and Indonesia, and PDT in Indonesia. Partner with the Training Manager and sales leadership to build an integrated commercial capability strategy across Malaysia and Indonesia, using performance data, field insights and business priorities to identify capability gaps, shape learning interventions and measure their impact on field effectiveness. The role is responsible for: Developing and executing SFE-related activities, processes and systems that drive commercial excellence. Ensuring smooth functioning, regular maintenance and continuous improvement of SFE-related activities and systems. Providing effective communication, training and guidance to support user understanding and adoption. Providing analytics and insights to support data-driven decision-making and commercial excellence. Driving digital and omnichannel initiatives across the organisation to enable effective HCP engagement and improve productivity. Building SFE capabilities across Malaysia and Indonesia SCOPE Leadership / People: Individual contributor. Country base: Malaysia. Coverage: Malaysia and Indonesia. ACCOUNTABILITIES Segmentation and targeting Implement, regularly review and validate customer segmentation and targeting strategies in alignment with business priorities. Sales force structure and sizing Manage territory structure definitions and sales force sizing to best fit resource allocation and business needs Consult with the sales management team to design effective territory planning and targeting solutions based on relevant strategies SFE systems and tools management Develop, implement and maintain SFE-related systems, including CRM and BI platforms. Ensure smooth functioning, regular maintenance and continuous improvement of SFE systems and tools. Provide appropriate training and guidance to maximise user adoption. Metrics and performance management Design timely and accurate analyses to measure relevant key performance indicators and provide direction for future planning. Consult regularly with business unit leaders to define sales force metrics and performance analysis requirements, ensuring representatives engage the right customers at the right frequency. Work closely with the business systems team to ensure CRM, sales performance reporting, BI tools and management dashboards are implemented and aligned with current and future strategies. Consult with management on results, potential actions and ad-hoc reporting requirements. Benchmark performance using available data sources and relevant industry insights. Sales force climate and capability Provide training and support to the sales force in data interpretation, CRM, BI tools, platforms and reporting processes. Keep abreast of internal and external sales force dynamics through days in field, participation in national sales conferences, business reviews and brand team meetings. Provide local performance updates and reporting inputs to regional stakeholders based on agreed reporting standards. Sales Incentives Develop incentive schemes that are aligned with organisational objectives. Drive the development and implementation of the incentive scheme communication plan, ensuring it is well understood across the sales force. Review incentive schemes and identify opportunities to improve accuracy, efficiency and governance. Develop, implement and maintain systems and processes that deliver sales incentive outcomes accurately and on time. Produce quarterly reports detailing current performance of the sales incentive scheme. Project Management Initiate, lead, drive or support projects related to CRM enhancement, performance management, BI and dashboard reporting that improve sales force effectiveness and efficiency. Omnichannel Excellence Support seamless integration of omnichannel engagement initiatives to drive sales and marketing excellence and improve HCP engagement. Insights and Analytics Proactively identify insight needs and gaps within the business. Apply business acumen and analytical skills to diagnose external and internal market trends, providing well-founded recommendations and actions to support key business decisions and drive outcomes. Analyse third-party data sources, such as IQVIA and Infrared, to generate actionable insights. Leverage Veeva CRM and related commercial and medical data sources to generate insights into territory performance and opportunities for improvement. CORE ELEMENTS RELATED TO THIS ROLE Acts as a commercial excellence partner to the Country Head and cross-functional teams by translating business priorities into practical SFE, CRM, analytics, incentive and omnichannel initiatives. Owns and continuously improves commercial effectiveness processes, including segmentation, targeting, territory planning, sales force sizing, performance dashboards and field force productivity tools. Uses data, market insights and business performance indicators to generate actionable recommendations that support decision-making and drive measurable commercial outcomes. Drives adoption of CRM, BI, reporting and digital engagement platforms through clear communication, training, user support and change management. Collaborates across Malaysia and Indonesia to harmonise ways of working, share best practices and ensure commercial excellence initiatives are locally relevant, compliant and aligned with regional direction. DIMENSIONS AND ASPECTS: Technical/Functional (Line) Expertise Strong functional expertise in sales force effectiveness, commercial operations, CRM and BI platforms, segmentation and targeting, territory planning, incentive scheme administration, performance reporting, analytics and omnichannel enablement within the pharmaceutical or healthcare environment. Leadership Provides functional leadership in commercial excellence by influencing stakeholders, shaping ways of working and supporting change adoption across field force, marketing, medical, access and business systems teams without direct people management accountability. Decision-making and Autonomy Operates with autonomy within agreed business priorities, compliance requirements and budget parameters. Makes recommendations on segmentation, targeting, territory design, performance metrics, incentive processes, dashboard enhancements and digital engagement priorities, escalating material risks or strategic trade-offs as required. Interaction Works closely with Country Head, sales leadership, marketing, medical, market access, finance, business systems, regional commercial excellence teams and selected vendors to align requirements, implement tools and embed data-driven commercial p