Packaged/SaaS Application Engineer

Job description

Project Role : Packaged/SaaS Application Engineer Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and reliability of the systems. The engineer works with various tools, application programming interfaces, and low-code platforms to deliver solutions that maintain compatibility and optimal performance across environments. Collaboration with different teams to align technical solutions with organizational goals is a key aspect of daily activities, ensuring seamless operation and continuous improvement of the applications. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Lead efforts to identify and mitigate risks impacting system reliability and performance. - Foster a culture of continuous improvement by mentoring team members and promoting best practices in site reliability. - Coordinate cross-functional communication to ensure alignment on project goals and deliverables. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Experience with incident management and root cause analysis to maintain high system availability. - Strong knowledge of automation tools and scripting to streamline operational tasks. - Ability to monitor system health and performance metrics to proactively address potential issues. - Familiarity with cloud infrastructure and deployment models to support scalable application environments. - Competence in troubleshooting complex technical problems and implementing effective solutions. Additional Information: - The candidate should have minimum 7.5 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.