Data Center Technician Trainee, Data Center Operations

Job description

We are looking for a Data Center Technician Trainee to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of Data center infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team, and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions. The trainee program lasts 3 months and after successfully finishing the program you have the opportunity to be hired as a Full-time and permanent Data Center Technician. AWS Infrastructure Services (AIS) AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities • SAFETY Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture. DATA CENTER OPERATIONS (DCO) This position involves: o Diagnosing hardware and network problems followed by physical repairs o Troubleshooting events within internal Service Level Agreements (SLAs) o Performing root cause analysis of equipment failures • Manual handling and lifting of equipment may be required (weight limits in accordance with regulations) A day in the life In this role, you'll be working on our advanced ticketing system You'll be part of a collaborative team that keeps our cloud infrastructure running smoothly, responding to both automated directives and team leadership with exceptional time management and adaptability. Your expertise in problem ticket tracking and escalation procedures will be crucial as you consistently meet and exceed Amazon's high standards for technical proficiency and operational excellence. This role is vital in maintaining the efficiency and reliability of our sophisticated data center infrastructure – you'll be working and supporting the face of Cloud technology in the region. About the team About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. - Good communication skills, both written and verbal. - Ability to work well with others in a team environment. - Passionate about IT infrastructure and hardware. - 18 years or older. - Ability to work 40 hours per week. - Leaving Certificate[EM1]/Gymnasieexamen. - Experience with Microsoft Office. - This role requires you to be a national of an EU member state. - This position also has a physical component requiring the ability to lift & rack equipment up to 20Kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines. - Familiarity with computer hardware components and operating systems. - Ability to manage work and priorities through a ticketing system and coordination with Manager. - Has taken STEM or vocational course curriculum. - Meets/exceeds Amazon’s leadership principles requirements for this role. - Meets/exceeds Amazon’s functional/technical depth and complexity. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.