Canberra SIAM Practioner

Job description

The SIAM Provider Lifecycle Practitioner coordinates and supports the onboarding, integration, ongoing governance and offboarding of service providers within the SIAM ecosystem. Working with customer stakeholders, service providers and internal service-management teams, the role applies established SIAM practices, maintains provider lifecycle plans and governance records, coordinates operational-readiness activities, and tracks risks, actions and dependencies. The role provides practical guidance to providers and stakeholders, prepares governance reporting, and escalates unresolved issues, compliance concerns and decisions to the appropriate accountable manager. Canberra Location NV1 Clearance Required Responsibilities: Provider Onboarding Own and coordinate the end-to-end onboarding of service providers into the SIAM ecosystem. Develop and maintain onboarding plans, checklists, templates, readiness criteria and acceptance requirements. Coordinate onboarding activities across service management, technology, security, commercial and operational teams. Ensure roles, responsibilities, service interfaces, dependencies and escalation paths are clearly documented. Integrate providers into relevant governance forums, reporting cycles, service management processes and tools. Manage onboarding risks and conduct operational readiness reviews before transition into live service. Provider Offboarding Own and coordinate the controlled offboarding of service providers from the SIAM ecosystem. Develop offboarding plans covering service continuity, knowledge transfer, access removal, assets and customer data. Coordinate the handover of services, documentation, operational knowledge and outstanding actions. Work with stakeholders to manage dependencies and minimise disruption during provider transition or exit. Confirm that contractual, security, operational and service management obligations have been completed. Conduct post-offboarding reviews and capture lessons learned for future transitions. Management and Reporting Build strong working relationships with customer stakeholders, internal teams and service providers. Act as the central coordination point for provider onboarding, offboarding and governance activities. Ensure providers understand the customer environment, SIAM operating model and expected ways of working. Establish and maintain governance arrangements for all service providers operating within the SIAM model. Provide report and insights for governance forums to assist with informed decision-making Monitor provider compliance with agreed SIAM processes, policies, standards and ways of working. Review onboarding, offboarding and governance processes to identify improvement opportunities. Use reporting, stakeholder feedback and lessons learned to improve the provider lifecycle experience. Your Profile Experience: Proven experience working in SIAM, Multi supplier or complex service delivery environments. Strong experience in provider onboarding, offboarding, transition and supplier governance. Experience across infrastructure, cloud, applications, networks or security services. Demonstrated ability to implement governance frameworks and optimise service management processes. Experience managing risks, issues, dependencies and operational readiness within a large organisation. Skills and Attributes: Strong stakeholder engagement, relationship management and facilitation skills. Ability to build collaborative relationships while maintaining governance and accountability. Excellent organisational skills, with the ability to manage multiple providers and priorities. Ability to translate complex requirements into clear plans, actions and measurable outcomes. Confidence in addressing unclear ownership, non-compliance or underperformance constructively. Strong attention to detail and a practical, service-focused approach to continuous improvement. What you’ll love about working here You will be a part of a diverse collective of free-thinkers, entrepreneurs and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth. We aim to build an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. At the heart of our mission is your career growth. You will have countless learning and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications crafted to support you in exploring a world of opportunities. We realise a Total Reward package should be more than just compensation. We offer a range of core and flexible benefits and have a Peer Recognition Portal called ‘Celebrate’. Apply today! Ref. code: 542072 Posted on: 4 Nov 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Canberra, AU Brand: Capgemini Professional Community: Cloud Infrastructure Management Apply now » Apply Now Start applying with LinkedIn Please wait... Find similar jobs: All rights reserved by Capgemini. Copyright © 2025 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. 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