Noida Customer Support 1 3 Years Noida

Job description

Your Profile Manage customer onboarding, account verification, activation, and KYC-related queries. Investigate onboarding delays, discrepancies, and verification failures, escalating high-risk cases to Compliance, Risk, or Operations teams. Handle customer inquiries, disputes, and complaints related to stablecoin deposits, withdrawals, transfers, and payment transactions. Investigate failed, delayed, rejected, reversed, duplicate, or incorrect transactions and provide timely resolutions. Review transaction records, account details, timestamps, and system data to identify root causes and resolve issues. Coordinate with Payments, Engineering, Finance, Operations, Compliance, and Risk teams for case resolution. Manage customer complaints end-to-end, including fraud concerns, unauthorized transactions, and compliance-sensitive matters. Maintain accurate case records, audit trails, and customer communications. Communicate complex payment and blockchain-related issues through voice, email, and chat channels while ensuring an excellent customer experience. Your Role Experience in customer support or operations within Payments, FinTech, Banking, Cryptocurrency, Digital Assets, or Financial Services. Strong understanding of payment processing and transaction lifecycles. Experience handling disputes, escalations, transaction investigations, refunds, reversals, reconciliations, and chargebacks. Knowledge of Stablecoins, Crypto Wallets, Blockchain Transactions, and On-chain/Off-chain Transfers. Familiarity with Blockchain Explorers and basic transaction tracing. Understanding of KYC/KYB, AML, Sanctions Screening, Transaction Monitoring, and Fraud Prevention. Experience supporting customers via voice, email, and chat in a fast-paced environment. Ability to collaborate effectively with Compliance, Risk, Technical, and Operations teams. Strong communication, analytical, problem-solving, and stakeholder-management skills. This condensed version retains all critical requirements while significantly reducing the overall content length. Ref. code: 580965 Posted on: 5 Nov 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Noida, IN Brand: Capgemini Professional Community: Business Analysis Apply now » Apply Now Start applying with LinkedIn Please wait... Find similar jobs: All rights reserved by Capgemini. Copyright © 2025 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn