Procurement Service Center Analyst

Job description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter. Job Description: Job Summary The Procurement Information Record (PIR) Analyst is responsible for the accurate administration, maintenance, and governance of procurement pricing and purchasing information across multiple enterprise systems utilized by 3M Global Service Center (GSC) and its subsidiaries. The role supports end-to-end PIR, material listing, pricing, and purchasing data management activities while ensuring compliance with established quality standards, service level agreements (SLAs), and internal controls. As an individual contributor, the PIR Analyst serves as a key liaison between Procurement, Customer Operations, Pricing, Supply Chain, and Business stakeholders by managing complex data requests, supporting business operations, performing analytical reporting, and driving continuous process improvements through automation and system enhancements. Key Responsibilities PIR and Pricing Data ManagementCreate, maintain, update, and validate Procurement Information Records (PIRs), pricing records, and related procurement master data across designated systems. Ensure pricing templates, data submissions, and maintenance requests comply with established business rules, quality standards, and system requirements. Manage standard and marketing-deviated pricing applications, including supporting tables, queries, macros, and VBA-driven tools. Coordinate required updates with appropriate stakeholders and teams, ensuring timely completion and closure of requests. Execute material setup, pricing maintenance, listings, and exclusion requests to support business operations and customer ordering requirements. Request and Case ManagementManage the end-to-end lifecycle of requests from receipt through completion within authorized systems and tools. Handle basic to complex PIR, pricing, material listing, and exclusion requests in accordance with service level commitments. Monitor request queues, prioritize workloads, and provide proactive follow-up to ensure timely resolution. Maintain accurate documentation, audit trails, and request records to support compliance and operational excellence. Data Quality and GovernancePerform data validation, reconciliation, and quality reviews across multiple systems to ensure accuracy, consistency, and completeness. Identify and resolve data discrepancies, system errors, and process exceptions. Ensure compliance with procurement policies, business controls, SOX requirements, and established governance standards. Support audit activities by providing documentation and evidence related to pricing and procurement master data changes. Reporting and AnalysisCreate, analyze, and distribute pricing, material, purchasing, PIPO, and operational reports to support business decision-making. Perform ad hoc analyses and provide insights to stakeholders regarding pricing trends, master data integrity, and operational performance. Utilize analytical tools and report solutions to identify process improvement opportunities and business risks. Interpret data, assess alternatives, and provide recommendations based on findings. Procurement Operations SupportExecute simple to moderate transactional procurement activities for assigned countries, regions, or business units. Support purchase order lifecycle activities including creation, maintenance, monitoring, and issue resolution. Coordinate with suppliers and internal stakeholders to address procurement-related inquiries and exceptions. Resolve purchasing data issues, match exceptions, GR/IR discrepancies, and related procurement operational concerns. Serve as a secondary level of support for Customer Operations and Procurement teams as business needs require. Continuous Improvement and AutomationParticipate in process optimization, Lean Six Sigma (LSS), and automation initiatives designed to improve efficiency and data quality. Identify opportunities to streamline manual activities through reporting enhancements, workflow improvements, and automation solutions. Support implementation and maintenance of automated tools and business process improvements. Contribute to knowledge management, documentation updates, and best practice standardization efforts. Role Scope and Business Impact The PIR Analyst plays a critical role in ensuring the accuracy, integrity, and governance of procurement pricing, purchasing, and material master data across multiple enterprise systems. The position supports global procurement operations by managing Procurement Information Records (PIRs), pricing maintenance, material listings, exclusions, and automation requests that directly enable supplier transactions, customer ordering, and purchasing activities. As an individual contributor, the role serves as a key link between Procurement, Customer Operations, Supply Chain, and business stakeholders, ensuring that data changes are accurately validated, implemented, and maintained in compliance with established quality standards, service level agreements, and internal controls. Serves as the primary custodian of Procurement Information Records (PIR), pricing, material listing, and exclusion data, ensuring accuracy, completeness, and compliance across multiple enterprise systems. Supports global procurement, customer operations, and supply chain processes by maintaining critical master data that enables purchasing, supplier transactions, and customer ordering activities. Manages end-to-end requests and cases, from intake through resolution, ensuring adherence to defined Service Level Agreements (SLAs) and quality standards. Acts as a key liaison between Procurement, Customer Operations, Pricing, Supply Chain, and business stakeholders to coordinate data updates, resolve issues, and maintain operational continuity. Ensures pricing templates, automation requests, and master data changes meet established business rules, governance requirements, and system quality standards. Performs data validation, reconciliation, and issue resolution to minimize operational risks, prevent transaction failures, and improve overall data integrity. Generates pricing, material, and procurement-related reports and analyses that support business decision-making and operational performance monitoring. Provides secondary-level support for procurement and customer operations teams by troubleshooting complex data, pricing, and material setup issues. Identifies opportunities for process optimization and automation, contributing to improved efficiency, reduced manual effort, and enhanced user experience. Directly impacts procurement effectiveness, pricing accuracy, compliance, supplier enablement, customer satisfaction, and overall business productivity through the delivery of high-quality master data and operational support. Qualifications EducationBachelor's degree in Business Administration, Supply Chain Management, Finance, Accounting, Engineering, Information Systems, or a related field. Experience1-3 years of experience in Procurement Operations, Pricing Administration, Master Data Management, Purchasing Support, Customer Operations, or Shared Services environments. Experience managing Procurement Information Records (PIR), pricing data, material master data, listings, exclusions, or procurement-related transactions. Experience working with ERP and procurement systems such as SAP, PeopleSoft, Oracle, Microsoft Dynamics, Ariba, Coupa, or equivalent platforms. Exposure to case management, ticketing systems, and service delivery environments with defined SLAs. Technical SkillsStrong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, reporting, and data analysis. Working knowledge of Microsoft Access, VBA, queries, macros, and automation tools