Petaling Jaya Officer, Order To Cash (6 Months Leasing)

Job description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future. We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities . Objectives of the Position The primary function of this role is to provide efficient order management, manage interfaces with customers for order to cash processes and provide improvements to supply chain management. Effectively communicate and resolve order issues with customers and sales in India. Responsibility of placing replenishment purchase order to supply source and monitor the delivery schedule Main Areas of Responsibilities Manage Master Data maintenance process to ensure effective order management and the End-to-End order process by proactively collaborating with multiple functions. Capture market intelligence on the supply chain related topics from daily interaction with customers and share with the business as appropriate and be an integral part of business management. Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking. Support Credit Management, Billing and Accounts Receivable Follow-up. Issuing tax invoices for month end closing. Handle customer complaints in BASF’s available system (Non-Conformance Management, tNPS) and actively communicate status, investigation results, corrective actions to customers to ensure on time closure for non product quality related complaints. Capture customer expectations / requirement and feedback to the business team. Ensure that all operations are carried out in compliant with business rules, internal standards, and local government regulations. Report any areas of concern immediately to OTC Team Lead Manager; Business Management Provide order status report and monitor customers’ order placement against sales forecast and Joint customer call to customers in case of request by sales team as sales supporter. Job Requirements Bachelor degree in business administration or familiar areas Experience in customer service in an international company for more than 2 years or relevant work experience in SCM/sales/controlling Chemical industry background preferred Technical & Professional Knowledge Experience in using ERP systems such as SAP (at least intermediate level) Experience with data analytics or reporting systems (e.g. PowerBI) is a plus. Understanding of end-to-end OTC process Possess excellent communication, and interpersonal skills Good proficiency in English, Hindi language skills is a plus Proactive, can work independently and in teams Willingness to adapt to Indian working time (10am-7pm MY time) Apply now A unique total offer: you@BASF At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more. A unique total offer: you@BASF At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more. About BASF Find out what BASF has to offer as an employer and why you should join our team. Your application Here you find anything you need to know about your application and the application process. Contact us You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you. Please note that we do not return paper applications including folders. Please submit copies only and no original documents. Kuala Lumpur, MYS BASF (Malaysia) Sdn. Bhd. Logistics & Supply Chain Management Temporary 146033 Logistics and Supply Chain Malaysia Hybrid Credits Data protection Contact Follow us Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © BASF SE 2019