Product Operations Intern

Job description

[OUR MISSION AND CUSTOMERS] We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.7 on Trustpilot, https://www.trustpilot.com/review/qonto.com based on 60,000 reviews. Our culture https://qonto.com/en/careers/culture puts customer satisfaction at the core of what we do (more about our culture here https://medium.com/qonto-way/the-qonto-way-our-culture-is-our-strategy-90defd4895f9). [OUR JOURNEY] Founded in 2016 and launched in 2017 by Alexandre https://www.linkedin.com/in/aprot/ and Steve https://www.linkedin.com/in/steveanavi/, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. [OUR BELIEFS] We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb because the best teams are built on merit. [AI AT QONTO] AI is deeply embedded in how we work (here https://medium.com/qonto-way/ai-at-qonto-vision-statement-725a7e2f659b) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, https://www.trustpilot.com/review/qonto.com based on 55,000+ reviews. Our culture https://qonto.com/en/careers/culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here https://medium.com/qonto-way/the-qonto-way-our-culture-is-our-strategy-90defd4895f9). Our journey: Founded in 2017 by Alexandre https://www.linkedin.com/in/aprot/ and Steve https://www.linkedin.com/in/steveanavi/, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here https://medium.com/qonto-way/ai-at-qonto-vision-statement-725a7e2f659b) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ ➡️ Mission Join us as a Product Operations Intern and help a team of 2 keep an organization of ~80 Product Managers running like clockwork — from OKR reporting to provider management. You'll own recurring work that directly feeds product leadership decisions, under the guidance of Mario Liverini https://www.linkedin.com/in/mario-liverini/, our Product Operations Manager. ➡️ What you'll do - Own Product reporting end-to-end: Produce and maintain OKR recaps and Monthly Business Reviews that product leadership relies on every month. Drive high-visibility projects: Take on competitor database cleanups, AI tools inventories, or tooling documentation — work that PMs actually use. Use AI to move faster: Automate repetitive tasks, sharpen documentation, and find smarter ways for the team to operate. - Keep our provider costs clean: Cross-check supplier invoices against contracts, flag discrepancies, and maintain internal spend tracking. ➡️ What we're looking for - Detail-obsessed: You catch inconsistencies before anyone else does and your output needs minimal editing. - Clear written communicator: You document precisely and produce reporting artifacts that are sharp and self-explanatory. - Comfortable owning recurring work: You take pride in being the reliable point of contact for a process, month after month. - Fluent in Google Sheets and Notion: You work in these tools daily and either know them well or learn fast. - AI-native: You experiment with AI tools, have a deep understanding of LLMs, automate what you can, and enjoy finding smarter ways to work. ➡️ What you'll get - Real ownership from month 2-3: Once ramped, you run reporting, provider management, and side projects autonomously — no hand-holding. - Visibility at the top: Your work reaches company leadership every single month. - A