Lead, Reporting & Data Stewardship, Content Operations

Job description

Role Purpose The Lead Reporting role is responsible for driving high-quality, reliability, and decision-oriented reporting across Content Operations. The role will lead the design, production, governance, and continuous improvement of operational and management reporting, ensuring that KPIs and insights are accurate, consistent, timely, and actionable. The candidate should be able to Looks beyond numbers to understand drivers, risks, and implications. The successful candidate will combine strong analytical capability with reporting governance, data quality, automation, stakeholder management, and leadership skills. The role will also act as a subject-matter expert for reporting standards and support the transition from manual reporting toward scalable, automated, and self-service reporting solutions. Job Summary We are looking for an experienced reporting professional to take on a Lead Reporting role within Content Operations. This role provides an opportunity to lead the evolution of reporting from traditional operational outputs toward more automated, governed, and insight-driven management information. The ideal candidate will bring strong reporting and analytical expertise, a passion for data quality and continuous improvement, and the ability to work effectively across Operations, Data, Product, and Technology stakeholders. The individual will be expected to take ownership, challenge existing processes constructively, develop others, and ensure reporting delivers meaningful business insights rather than simply producing metrics. This role is particularly suited to someone ready to move from producing reports to owning the reporting framework, governance, insights, and improvement agenda. The candidate should be able to Looks beyond numbers to understand drivers, risks, and implications. Key ResponsibilitiesAnalytics and Automations·   Transformation and readiness of the team towards Product lead to deliverables for content operations. ·   Define operating rhythm and improvements to the current processes especially focusing on the client engagement activities. ·   Lead the delivery of recurring operational, management, and leadership reporting. ·   Develop meaningful KPIs, scorecards, dashboards, trend analysis, and performance insights. ·   Translate complex operational data into concise, decision-oriented management information. ·   Identify trends, exceptions, risks, bottlenecks, and areas requiring management attention. ·   Ensure reporting explains what happened, why it happened, and what action is required. ·   Identify opportunities to reduce manual reporting through automation and process simplification. ·   Support development and enhancement of management dashboards using Power BI, Excel, Power Query, and other approved reporting technologies. ·   Improve reporting processes to increase scalability, transparency, and efficiency. ·   Partner with technology and data teams to enhance data availability and reporting capabilities. ·   Encourage migration from spreadsheet-heavy reporting toward governed and reusable reporting solutions where appropriate. ·       Takes end-to-end responsibility and proactively resolves issues. ·   Maintains high standards for data accuracy and reporting integrity. ·   Looks beyond numbers to understand drivers, risks, and implications. Reporting Governance & Data Quality·   Establish and maintain clear definitions, calculation methodologies, ownership, and governance for reporting metrics. ·   Implement validation and reconciliation controls to ensure reporting accuracy and consistency. ·   Investigate data discrepancies and coordinate root-cause analysis and remediation. ·   Maintain KPI definitions, reporting logic, source documentation, SOPs, and control procedures. ·   Promote strong data stewardship practices and clear accountability for reporting data. Stakeholder Management·   Partners with Operations, Product, Data, Technology, Governance, and leadership stakeholders understand reporting requirements. ·   Convert business requirements into measurable KPIs and practical reporting solutions. ·   Communicate reporting changes, data-quality concerns, dependencies, and delivery risks clearly. ·   Challenge requirements constructively where reporting does not provide sufficient business value or decision-making insight. ·   Present reporting outcomes and key insights confidently to senior stakeholders. Continuous Improvement·   Review existing reports and identify opportunities for consolidation, standardization, automation, and simplification. ·   Reduce duplication and manual intervention across reporting processes. ·   Develop reusable reporting frameworks and templates. ·   Drive root-cause resolution rather than relying on recurring manual adjustments. ·   Support implementation of controls that improve reporting accuracy and operational resilience. Leadership & Team Development·   Provide functional leadership and subject-matter expertise to reporting analysts and specialists. ·   Review reporting outputs and provide constructive feedback to improve analytical quality. ·   Support knowledge sharing, cross-training, documentation, and succession readiness. ·   Delegate responsibilities effectively while maintaining clear accountability. ·   Coach team members in analytical thinking, stakeholder communication, data quality, and reporting best practices. Key CompetenciesTechnical / Functional·   Advanced analytical and reporting capability. ·   Strong understanding of KPI design and performance measurement. ·   Advanced Excel capability, including analysis, validation, reconciliation, and reporting. ·   Experience with Power BI, data visualization, or comparable business intelligence solutions. ·   Understanding of data governance, data quality, lineage, controls, and stewardship principles. ·   Ability to work with large and complex datasets. ·   Experience with reporting automation and process improvement. ·   Knowledge of SQL, Power Query, or similar data-transformation capabilities is advantageous. Leadership·   Ability to lead through influence and take ownership from requirement through delivery. ·   Strong prioritization and decision-making capability. ·   Ability to manage competing reporting requirements and deadlines. ·   Effective coaching and knowledge-sharing skills. ·   Demonstrated accountability for quality and outcomes. Experience & Qualifications·   8+ years’ experience in relevant space. ·   Good knowledge of content operations is an added advantage. ·   Strong professional experience in reporting, management information, data analytics, business intelligence, data quality, or related discipline. ·   Demonstrated experience owning complex or business-critical reporting deliverables. ·   Experience developing operational KPIs, scorecards, dashboards, and management reporting. ·   Proven ability to analyze data and convert findings into actionable business insights. ·   Experience working with multiple stakeholders across business and technical functions. ·   Experience improving or automating manual reporting processes. ·   Strong written, verbal, and presentation skills. Career Stage: Manager London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisatio