SeniorEngineer AccessRights Management Tool, Microsoft Windows

Job description

We are looking for a Compute – Windows L1 Engineer with 2–3 years of experience supporting Windows server infrastructure across on-premises and cloud environments. The engineer will be responsible for monitoring server health, handling incidents and service requests, performing routine operational activities, troubleshooting basic Windows infrastructure issues, and escalating complex problems to L2/L3 teams. The ideal candidate should have hands-on knowledge of Windows Server administration, Active Directory, DNS, DHCP, patching, virtualization, monitoring tools, and basic Microsoft Azure/AWS concepts, along with a good understanding of ITIL-based support processes. Key Responsibilities Windows Server Operations Monitor and support Windows Server environments, including Windows Server 2016/2019/2022. Perform routine health checks covering CPU, memory, disk utilization, services, event logs, and server availability. Perform basic troubleshooting for server performance, connectivity, disk space, services, and OS-related incidents. Incident & Service Request Management Handle L1 incidents, alerts, and service requests within defined SLA targets. Perform initial diagnosis using documented SOPs, knowledge articles, and troubleshooting procedures. Escalate unresolved or complex issues to L2/L3 teams with complete troubleshooting details and supporting logs. Active Directory & Windows Services Perform basic Active Directory administration such as user/group-related activities and account troubleshooting. Support basic DNS, DHCP, Group Policy, and Windows service-related issues. Troubleshoot domain connectivity and authentication issues at the L1 level. Patching & Maintenance Support scheduled Windows OS patching and routine server maintenance activities. Perform pre-patch and post-patch validation, including server/service availability checks. Monitor patching failures and coordinate escalation for remediation. Cloud & Virtual Infrastructure Support Provide basic operational support for Windows workloads hosted in Microsoft Azure and/or AWS. Monitor cloud-hosted Windows virtual machines and perform standard operational activities based on approved procedures. Support common VM activities such as health verification, restart coordination, and basic connectivity troubleshooting. Work with virtualization platforms such as VMware vSphere/ESXi or Microsoft Hyper-V. Monitoring & Alert Management Monitor infrastructure through enterprise monitoring tools and respond to server alerts. Perform initial analysis for CPU, memory, disk, service, availability, and connectivity alerts. Identify recurring alerts and escalate them with appropriate evidence for further investigation. Backup & Recovery Support Monitor scheduled backup jobs and identify failed or missed backups. Perform basic troubleshooting and escalate backup failures to the appropriate support team. Assist with restore activities according to defined operational procedures. ITIL & Operational Processes Follow Incident, Request, Change, and Problem Management processes. Maintain accurate ticket updates, troubleshooting notes, resolution details, and shift handover information. Follow approved change procedures while performing production activities. Documentation & Knowledge Management Maintain operational SOPs, knowledge articles, troubleshooting documents, and checklists. Document newly identified resolutions and recurring operational issues. Ensure clear handover of pending incidents, changes, and operational tasks. Operational Support Participate in rotational shifts/on-call support where required. Coordinate effectively with application, network, database, storage, cloud, security, and L2/L3 infrastructure teams. Skill Requirements Good understanding of Windows Server 2016/2019/2022 administration. Working knowledge of Active Directory, DNS, DHCP, Group Policy, NTFS permissions, Windows Services, and Event Viewer. Basic knowledge of Microsoft Azure Virtual Machines and/or Amazon EC2 Windows instances. Basic understanding of VMware vSphere/ESXi and/or Hyper-V. Experience with Windows server monitoring and infrastructure alert handling. Understanding of Windows patching, server reboot coordination, and post-patch validation. Basic knowledge of backup and recovery concepts. Basic understanding of networking concepts such as TCP/IP, DNS resolution, ports, firewall connectivity, and RDP. Basic working knowledge of PowerShell for routine administrative and diagnostic tasks. Familiarity with ITSM/ticketing platforms such as ServiceNow or equivalent. Understanding of ITIL Incident, Request, Change, and Problem Management processes. Other Requirements Strong troubleshooting and analytical skills. Ability to follow SOPs and structured troubleshooting procedures. Good written and verbal communication skills. Ability to document incidents and troubleshooting activities clearly. Ability to work effectively with L2/L3 and cross-functional technical teams. Good ownership of assigned incidents and service requests. Comfortable working in a 24x7 infrastructure operations environment, where applicable. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. 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