Complaint Handler

Job description

Your Job Are you passionate about improving patient outcomes and ensuring product quality in a regulated healthcare environment? Phillips-Medisize is seeking a Customer Complaints Handler to support our global complaint handling operations. In this role, you will play a critical part in managing customer complaints, supporting investigations, identifying product and process improvement opportunities, and ensuring compliance with global quality and regulatory requirements for medical devices. Our Team You will be part of the Global Quality & Regulatory organization within the Customer Complaints team. Working closely with Quality, Regulatory Affairs, Manufacturing, Product Sustenance, and Post-Market Surveillance teams across India, Europe, and China, you will help establish and operate a robust complaint handling capability that supports global medical device customers. What You Will Do Drive resolution of customer complaints while ensuring compliance with quality and regulatory requirements. Partner with cross-functional stakeholders to support investigations, risk assessments, and corrective actions. Analyze complaint data and trends to identify emerging risks and opportunities for continuous improvement. Support product quality, patient safety, and customer satisfaction through effective complaint management. Contribute to the development and enhancement of complaint handling processes, procedures, and training materials. Collaborate with global teams to support post-market quality activities, audits, inspections, and compliance initiatives. Facilitate effective communication between customers and internal stakeholders to ensure timely issue resolution. Who You Are (Basic Qualifications) Bachelor's degree in Life Sciences, Pharmacy, Engineering, or a related discipline. Experience working in a regulated environment such as medical devices, pharmaceuticals, drug-delivery devices, or life sciences. Experience in complaint handling, quality assurance, customer quality, post-market quality, or related quality/regulatory functions. Knowledge of complaint investigations, CAPA processes, escalation management, and documentation practices. Experience collaborating with cross-functional and global teams. Strong analytical, organizational, and communication skills. Experience with Microsoft Office and electronic quality management/business systems such as SAP or equivalent. What Will Put You Ahead Experience handling medical device complaints. Knowledge of ISO 13485, FDA 21 CFR Part 820, EU MDR, or other regulated quality frameworks. Experience with complaint investigations, vigilance activities, post-market surveillance (PMS), or CAPA processes. Experience supporting global customers in a regulated healthcare environment. Knowledge of IMDRF coding, vigilance reporting, and risk management processes. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Who We Are Phillips Medisize, a Molex company, collaborates with industry leaders to design and manufacture drug delivery systems, medical devices and diagnostic tools that save and improve the quality of life for millions of patients annually. With our dedicated team of 6,000+ employees in 29 locations around the world, we share our customers’ mindset that every product is critical to a healthcare provider and their patients somewhere in the world. Molex is multi-sector global electronics brand owned by Koch, Inc., one of the world’s largest privately held companies. Discover your potential to make a difference. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Apply now Share Email Facebook X LinkedIn