CyberCX - Account Manager (Wellington)

Job description

Location: Wellington, New Zealand Work arrangement: 4 days per week in office, 1 from home. This role is with CyberCX, part of Accenture. CyberCX is looking for an experienced Account Manager to join our Customer Sales team in Wellington. This hybrid role is focused on managing and growing existing Public Sector & Enterprise customer accounts while identifying new business opportunities across CyberCX’s extensive portfolio of cyber security and cloud solutions. Reporting to the Executive Director, Customer, you will build trusted customer relationships, develop strategic account plans and work closely with technical specialists to deliver solutions that address customers’ current and future cyber security needs. You will be accountable for achieving account growth targets, supporting customer retention and delivering compelling proposals, quotes and tenders. Based on business requirements, candidates applying for this role may also be assessed for other opportunities within Accenture. What you’ll do Develop, implement and manage strategic account plans to achieve revenue and sales targets. Build strong relationships with existing customers and become a trusted advisor on their current and future cyber security requirements. Identify opportunities to grow accounts through renewals, cross-selling, upselling and additional CyberCX capabilities. Generate new business through customer engagement, referrals, leads and relationship development. Develop a strong understanding of customer objectives, buying criteria and decision-making processes. Partner with technical specialists to coordinate customer conversations, solution demonstrations and presentations. Prepare and present proposals, quotes, tenders, bids, contracts and account management plans. Negotiate commercial terms in line with CyberCX policies. Maintain accurate sales forecasts, CRM records, account plans and customer reporting. Drive customer retention, renewals, satisfaction and account growth. Collaborate across CyberCX to ensure customers receive a consistent, high-quality experience. What we’re looking for Minimum five years’ account management and customer-focused solutions experience. Demonstrated ability to grow existing accounts and win new customers. Strong track record of achieving or exceeding sales targets. Ability to manage multiple customer relationships, opportunities and projects simultaneously. Excellent relationship management, listening, influencing and negotiation skills. Strong commercial acumen with the ability to understand customer requirements and identify appropriate solutions. Experience using CRM platforms and account management systems. Strong proposal, presentation and stakeholder management skills. Resilient, adaptable and comfortable working in a fast-paced environment. Experience within cyber security, cloud, technology services or managed services would be highly regarded. About CyberCX CyberCX is a leading provider of professional cyber security and cloud services across Australia and New Zealand. We partner with private and public sector organisations to help customers manage cyber risk, respond to incidents and build resilience in an increasingly complex threat environment. Our capabilities span consulting and advisory, governance, risk and compliance, incident response, penetration testing and assurance, network and infrastructure solutions, cloud security, identity and access management, managed security services and cyber security training. About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security. Benefits of working at Accenture 18 weeks’ paid parental leave. Long and short-term career break opportunities. Structured career development program. Local and international career opportunities. Certified as a Family Inclusive Workplace™. Flexible work arrangements centred around Accenture’s Truly Human ethos and commitment to supporting the health and wellbeing of our people. Access to formal and informal training and professional development opportunities. Inclusion and Diversity At Accenture, we recognise that our people are multi-dimensional, and we are committed to creating an environment where everyone can bring their authentic selves to work. We encourage applications from people of all backgrounds and are committed to removing barriers throughout the recruitment process and employee lifecycle. If you require adjustments during the recruitment process or have a preferred communication method, please let the recruitment team know. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement for New Zealand: At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.