Dallas, Texas Support Eng II TX 75201

Job description

About 1FINITY 1Finity, a Fujitsu company, is a global provider of communications networks for our connected world. We uniquely combine technological leadership and expertise in open optical and wireless networking, network automation, and applied AI/ML to design, build, operate, and maintain critical digital communications network infrastructure. Collaborating closely with ecosystem partners, we deliver transformative outcomes for service providers and network operators, and enable them to lower TCO, improve network performance, and increase energy efficiency. We’re also a diverse, inclusive, and innovative workplace that achieves together. We offer highly competitive compensation, benefits, and career development opportunities, as well as flexible options for working your way. See what working at 1Finity looks like at https://www.linkedin.com/company/1finity-inc/ . For more information, please visit https://1finity.com/?utm_source=li&utm_medium=soc. Corporate Overview 1Finity is a trusted technology partner serving customers across diverse industries, helping them maximize the value, performance, and reliability of their communications networks. As a leading U.S.-based networking solutions provider and a top U.S. patent holder in optical networking, 1Finity delivers innovative technologies that enable mission-critical connectivity, network transformation, and operational excellence Job Description 1Finity Service Operations & Maintenance is seeking a Network Operations Center (NOC) engineer with experience in multivendor network management solutions. The selected candidate must have knowledge of, or experience with monitoring and isolating faults to determine root cause and remediation. This includes both responding to automated events and incidents generated by monitoring tools as well as creating manual tickets based on observations and/or customer requests. The NOC engineer will have professional communication skills, working with customers and management daily. This position is for level 1-2 engineers, and the candidate will be available for any or all shifts, including off shifts and weekends. Accountability Manage a large-scale network environment consisting of Layer 1 transport technologies (DWDM, SONET) and Layer 2/Layer 3 technologies (routing, switching, IP, MPLS) across multiple vendors and customers. Utilize multiple network monitoring platforms (Federos Assure1, SolarWinds Orion, LogicMonitor), ticketing systems (ServiceNow), and CRM tools to monitor network events, identify issues, and respond to and resolve incidents. Support multi-vendor network platforms and associated management tools, including EMS/NMS systems from Fujitsu, Cisco, Juniper, and other vendors. Prioritize, classify, manage, and escalate incidents in accordance with established Standard Operating Procedures Effectively communicate critical information to management, internal teams, users, and customers as needed. Ensure established Service Level Agreements (SLAs) are consistently monitored and maintained. Recognize and understand symptoms associated with potential network security threats and escalate as required. Work assigned day or night shifts as required to support 24x7x365 customer operations Required Minimum 3 years’ experience in network communications field, troubleshooting Layer 1-2 networks and equipment Minimum of 3 years of experience in network communications, including troubleshooting Layer 1 and Layer 2 networks and equipment. Experience working in a 24/7 NOC or operations environment. Knowledge of IP networking protocols OSPF, BGP, IS-IS, MPLS, Ethernet, routing, and switching. Knowledge of telecommunications technologies, including SONET, DWDM, and OTN. Strong verbal and written communication skills. Ability to document and follow detailed work instructions and operational processes. Ability to effectively manage multiple tasks and priorities in a high-pressure environment. Strong analytical, troubleshooting, and problem-solving skills. Strong interpersonal skills with experience collaborating across cross-functional teams. Basic understanding of network security and firewall technologies, including Check Point, Cisco, Palo Alto, SonicWall, FortiGate, and similar platforms Desired Bachelor’s degree in computer science, Information Technology, Telecommunications, or a related field. Security certification certifications such as MTA, ISACA CSX, CompTIA Security+, GISF, SSCP, or equivalent. Experience with network technologies and platforms from vendors such as Fujitsu, Juniper, Cisco, and Nokia. Knowledge of SDWAN and Wireless Access Point (WAP) technologies. Industry-recognized networking certifications such as CCENT, CCNA, CCNP, JUNOS, JNCIA, or equivalent. ITIL 4 Foundation certification. As of the date of this posting, a good faith estimate of the current pay scale for this position is: • $65,612.00 to $84,359.00 Placement in the range depends on several factors such as experience and skills and may change over time. Additionally, this role may be eligible for an annual bonus, which is based on individual We comply with all applicable minimum wage laws. Benefits available include: • Medical, vision, and dental insurance, • Life insurance, • Short-term and long-term disability insurance, • 401k • Paid Time Off • Any leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act. Benefits are subject to vesting and eligibility requirements. Applications are being accepted on an ongoing basis. As a technology company, 1Finity recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health,​ 401K, and other benefits. #Americas_Priority Relocation Supported: No Visa Sponsorship Approved: No At 1Finity, one of our corporate principles is "We respect human rights”. This commitment guides the actions of every1Finity Group member and is fundamental to how we operate, both as individuals and as a company. We are proud to be an equal opportunity employer that values diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 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